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I subscribed with shahid plus (shahid vip) but the application after i add my LG TV doesn't recognized the subscription after every video and i must wait 10 minutes and then work fine then failed again

Just got off the phone to lg support. I was told the web browser shuts down when attempting to stream video ON PURPOSE! Furthermore, once you stream anything from the internet, the cache fills up, does not clear, and prevents the installed apps from functioning properly. I was told that the OS is a web browser NOT a web streaming service and if they allow customers access to stream video they will be in breach of their contractual agreement to the companies who have apps on the TV. This clearly doesn't happen on tablets or phones, so their logic for creating a sub par product is utter bollocks. I specifically asked the salesman if I could stream video from the internet and was told absolutely yes. (Of note: I need to watch presentations by medical professionals, NOT ILLEGAL CONTENT. Ted talks is an example) When I pointed this out to Lg customer service they re-iterated that a web browser does not confer the ability to stream video. This is misleading the customer, and effectively censoring and filtering internet content. This must stop!