Zipperhead

19 minutes ago, Lionel said:

 

Thanks for your advices.
Testing with only one device connected does not resolve the issue.
The discord link to root is unclear. I haven't looked into this solution further.
The screen saver is only set up with certain films launched via Kodi... weird

https://gist.github.com/throwaway96/e811b0f7cc2a705a5a476a8dfa45e09f

On 4/20/2024 at 4:57 AM, TonyB said:

Hi, I followed the link to your Discord channel, but the comments say that 'Root My TV' doesn't work. Perhaps I've missed something.

There is a new procedure listed.  Take a look at the FAQs

Just now, Zipperhead said:

There is a new procedure listed.  Take a look at the FAQs

Not FAQs, the pins 

43 minutes ago, x22 said:

Not sure if this would apply to newer models, but worth a try. Have only one input going at the same time. Turn off any other inputs (apple tv, game console, cable set box, etc...) even when using webOS apps.

I did find a solution but you must be comfortable with rooting your tv. I had to root and add a startup script that would disable the internal screensaver when your app is running.

https://discord.gg/TD4UhC6a

the above link shows how to root your tv. 

So I guess my question has been answered.  The answer is none of them anymore.  Because LG thinks $6.75 is too much for ATSC 3.0.  So ok, I won’t be buying any LG TVs anymore.  See ya LG. 

I visited Best Buy asking which TV’s Included ATSC 3.0 Tuners.   The sales person stated that all Samsung Models did but only some High End Models of LG did.  When will all LG TV’s come with ATSC 3.0 Tuners?

Can you provide more information?  Can you run the Amazon Prime Video app?   Or is there an error message when starting? Can you log in? What device are you using?  Does the media play at all and pause because it’s buffering?   

This issue is definitely Model specific.  The newer OLED models have this issue when you are using Apps from the built in WebOS.  Some Apps do not need the screensaver because the Apps have their own protection built in.  But since there are so many Karen’s out there that think they know more than you do everyone that complains is just told the LG screensaver is to protect you from yourself.   But the ideal solution would be to allow the owner of the TV to exempt certain apps from the screensaver that have their own protection built in.  This would satisfy the Karen’s and those of us that want to maximize the potential of our investment.  

59 minutes ago, raehl311 said:

Definitely seems model dependent.   Mine is a newly purchased 32LQ630BPUA from Best Buy.

May try checking you have the latest software/firmware version.

I did that first thing.  It’s because I have an OLED TV instead of LCD or LED. 

27 minutes ago, raehl311 said:

I don't know what I did differently, but the press mute 5 times button DID get me a mini service menu where I could turn off the screen saver.  If it doesn't work for you, try with the home menu up on the screen, or right after the TV turns on.

When I do that I only get an option to turn off the No Signal Image but not the screensaver.  

On 4/28/2022 at 2:50 PM, Userbrasil said:

Thank you, work just fine.

Really appreciate.👏👏👏👍

Can you tell me what model of LG tv you have that gives you the option to turn off your screensaver?

15 hours ago, Userbrasil said:

 

Dude, I think you have some personal issues to resolve.
I'm saying it worked on my tv.
You are doubting my word without even knowing me.
I say to this community that here on my TV in Brazil, this procedure solved the problem.
Use a translator and see that I disabled the screen saver, then I tested the browser and now it's ok.

Boa sorte e adeus.

I want to apologize for my apparent frustration.  You are clearly trying to help.   My frustration is with LG.  Apparently LG is not consistent with their firmware across models.  This one doesn’t have that option and on latest software update.   And based on the date of the first post for this issue it has been a problem for some time.   But at least it looks like they have fixed it in some models or some regions.  So there is hope they will expand that fix.    
 

28 minutes ago, Userbrasil said:

Thank you, work just fine.

Really appreciate.👏👏👏👍

There is so much wrong with your comment.  First off that mute 5 times menu is for Turning off the “No Signal Image” message when you are connected to an input with no signal.  It has absolutely nothing to do with the screensaver mentioned in the original post which pops on while viewing content within apps.  In fact when you have opened an application that “press mute button five times” feature doesn’t even bring up the menu shown in an earlier post.  It simply toggles the sound on and off fives times.  
If you want to duplicate the problem mentioned in original post install the application “SmartScreensaver” by WebOSCoder.   Open it and just view the images.   In a couple of minutes the LG fireworks/clock&weather screensaver will interrupt the images.  

I have an open trouble ticket with LG on this issue.  But getting no resolution and after spent hours on the phone and remote service their latest response has been there is nothing more they can do.  Even after showing them video of the screensaver interrupting media that was not paused or static images.  I would like to see more users submitting trouble tickets and not accepting the lame excuse that it’s to protect your screen.  Please let me know what apps you use where the LG screensaver comes on instead of letting you view your content.  Such as karaoke or photo viewing apps.   
 

1 hour ago, Mattventuring said:

It's unlikely to be user adjustable.  We have bee spoilt by the likes of Android/Google who's philosophy is to let users choose how they like things. It's not LG's way and is frustrating.

Rise it with LG. They probably wont give you a solution but might tweak it in future software updates.

Everyone talks about this issue like it’s not a bug.  The conversation always goes back to “ It ‘s designed that way to protect the tv “.  No, it’s a flaw and it’s designed so it comes on and interrupts the viewing of the media you want to view on YOUR TV.  

Can an app be coded/programmed to prevent the LG screensaver from turning on?   There are multiple apps that have built in screensavers but while viewing those screensavers the LG screensaver will activate and override the apps screensaver.  I’m not sure if this forum will allow me to upload a video example but I will attempt to do so. 

I’m would like to know specifically what triggers the LG smart TV screensaver to come on.  There are multiple apps that while viewing media the Screensaver interrupts viewing.   One would think the tv detects a static image for a set number of seconds.  And also that number of seconds would be let’s say 60 or 120 or even possible be user adjustable.  But no settings exist and the attached video shows that it interrupts video viewing.   I guess they will not let me upload the video.  I guess evidently too incriminating.

This is a very good question.  Although the first couple of sentences are merely negative comments rather than a question.  I fear that those comments will impede responses to an otherwise good question.  I would like to know as well because I am a new LG smart TV owner and right away have noticed a serious flaw       In the software.  In many apps the Screen will go blank and an LG screensaver will appear while viewing the media.  I would like to know what triggers this to happen.  One would think it was static images or writing on the screen which would make sense but this is not the case as I have multiple apps which are interrupted by this screensaver.   I have noticed other comments about this issue going back to 2017 yet it is not fixed.  Also noteworthy is other Smart TV brands such as Samsung don’t do this using the very same apps.  So why is LG not addressing customer complaints?

The only fix for this ongoing issue is to buy a different brand of smart TV that doesn’t have this problem.  

On 4/4/2018 at 2:31 PM, Cody k said:

You shouldn't insult others when you have no idea what you're talking about. Utahbob is 100% correct. The screensaver is the first line of defense put into the TV to prevent burn-in and image retention, which is a concern with OLED technology. If the screensaver comes on, it is literally because you are NOT watching the TV, but have whatever you are watching paused for over two minutes.

 

Fun fact: when you hit 'play' or any button on the remote, the screensaver will instantly stop and whatever you are watching will resume.

He does know what he is taking about.  The screensaver he is taking about comes on when watching media using apps.  It comes on even though there is no static image on the screen and it prevents users from enjoying the media they wish to enjoy on the TV they paid good money for.  So stop insulting the user and if you can’t tell us a way to disable the screensaver then don’t say anything because your just wrong when you say the screensaver  is necessary.  
 

My daughter has a Samsung Smart TV with the same apps and their TV doesn’t interrupt the media with a screensaver so I guess if LG won’t listen to us and fix the issue then the real fix is to ditch the LG and start buying Samsung TV’s instead.  

I can see that based on the age of this topic, and the fact that I just bought my LG tv new now that clearly LG is NOT listening to their customers input.  That is sad because their products could be really nice if they did.  Instead this will be the last LG product I purchase.  

On 3/16/2022 at 10:47 AM, JasonT said:

It definitely worked and solved my issue with the hidden screensaver menu using a Magic Remote!  Try calling LG Support and they can solve your issue! Good Luck!

There is an option “No Signal Image” which is turned off but that only applies if you are connected to an input with no signal.  That is not the problem I’m having. 

On 11/30/2021 at 4:04 PM, JasonT said:

Press the mute button 5 times in a row with your magic remote

Disable screen saver

 

It's a hidden menu..... yup...

This doesn’t work.   There is no option to disable screensaver after pressing mute 5 times. 

On 11/30/2021 at 4:34 PM, turtuv said:

thank you! 

Tried this.  There is no option to disable screensaver.  This solution doesn’t work. 

I two am having issues with this.  I am using the Plex app to play local created media.  This Plex app has its own screensaver which displays my own images which rotate every few (about five) seconds.  It is a very nice screen saver but I can’t enjoy it because the LG screensaver overrides this one even though there is never a static image on the screen.    Please fix!