jhsquires

So I had the extended coverage with Square Trade. They sent out a service tech and it was figured out the that WiFi card - part of the main mother board was bad. After a few attempts to replace it it was found that the connector was bad. They ended up covering it under the extended warranty and  refunded me my money to get a new TV. It did work for a few weeks better till I found the replacement TV and got the check. I did get a new one.. But if you are not covered by warranty, and have a little technical talent. You could take the back off and try to check the connectors   on the main Motherboard and WiFi Card. Seems to be a common problem on these TV.

On 8/17/2019 at 2:44 PM, Tider said:

I called LG customer service and they wanted  me to do a total reset on the tv.   I was  afraid it would wipe out my calibration that was done by a professional calibrator , so I didn’t try it.   

 

There has had to be some solution.   

Don't reset.. I did and it did nothing to fix it... I still have the problem and other issues as well with the network connection including NO WiFi ... So stuck with CAT 5 and very slow speeds. I have a Service Tech coming out this week - I hope.. I will update after this..

No WiFi singles show up in the listing - I guess it is time to setup a service call.. It appears that the WiFi is NOT turned on and I can't find any way of turning it on. Thanks for the info.

I have been using a CAT5 cable for my network connection to my TV. Using a Cable Box wireless box. But the signal is getting slower. I want to try WiFi but I can't seem to be able to turn on the WiFi setting in the setup mode. Could it be because the CAT5 cable is plugged in to the TV. I tried unplugging the cable from the box  and it still won't come up. I can reach the cable plugged into the TV - it is mounted on the wall and can't be reached without taking off the wall... Model - 4K UHD HDR Smart LED TV - 60" Insert other media