I have noticed this before when I have tried to report buggy software, errors or oversights in design of various products. People respond in various ways. Some hijack the thread and change the subject. Some just reply with sarcasm and insults - without actually offering anything useful to the discussion. Most people are genuinely helpful though and I always appreciate that thank you George. Other times you have a company employee who defends the company's position and seeks to minimise the importance of the original complaint, or to diminish the problem is some way.
Not sure what your role is here George, but assuming you are not working for the man I can just respond as I see it. When you wrote
"Hosted apps enables the content provider to update as often as they like without the need to have it retested and posted in the app store by LG."
what you are talking about is some sort of convenience for the company. Notice you do not mention the customer. As you would have it the company wants to do something and they are not really thinking about the customer experience. Most of the apps that I have attempted to use on my phones for example, are must dumb-downed versions of the original webpage or application. whereas the original page or program had extensive preparation prior to release, that was old-school. The apps on the other hand appear to be written by a teenager fresh out of high-school. Many of the phone apps I used were just plain unusable. The would seize, crash, or have only a minimum of controls. All of which as I see it designed to force us the consumer sheep to just accept whatever slack coding the company allowed on its servers before 1, the team went on a break or 2, the CEO bought a holiday home with a boat.
I need to use a web browser for my job and if LG wants to dumb down its products that does not help me at all. I thought I might try contacting the forum just to test the waters but apart from your lengthy replies justifying the poor-quality app no joy so far. That just leaves me with returning the tv and moving to another brand. If as you say LG does not think it is important for a keyboard to have a 'delete' button, or for browsers to have a 'download' function, the ability to open and scroll through multiple tabs, to display facebook properly or use schoolboy-level HTML for its media player, to run Netflix, used by hundreds of millions of people, I can only ascribe it I wrote earlier to two possible things:
1. The company is a little backwater operation with a handful of staff employing extremely limited and basic coding skills and software design, or
2. management knows that their 'app' is rubbish and they just have a cavalier 'we do not care about you or your needs' approach because 'our sales figures are up and the company is posting a profit. Bye'
So George the issue is not whether the company uses flash, silverlight, html5 or some other system, it is about the customer experience and in my case this silly little excuse for a browser is frankly pathetic. As I wrote earlier it surprises me that some workers have a Tuesday morning management meeting and decide to omit most of the useful features of a browser, without having someone else in the room to challenge their hasty and ill-conceived ideas. There will of course always be employees who, having made bad decisions, will then hide behind a wall of technical jargon, blame others for errors in the app, or just resign and move on to another role in the company, after the damage is done. Given the propensity of these companies to make their developers unreachable and immune from customer feedback I hold out little hope, in this particular case for an actual solution to my original post.
As for what you call the 'immense' task of rewriting the code in the browser to to play Netflix content it is not immense at all, just a few lines of code. Why not look at Firefox for example?