By
Matan Faragi
Hi,
I'm not sure its the right place but at any case i will describe my issue here and maybe you will be able to help:
Recently I bought a a TV and a sound bar, and i have some issue from the moment i get the TV.
TV model - LG 55LB679Y with latest firmware version i have at my country (Israel) - 04.30.16
SoundBar - LG NB4540
the TV connected to sound bar by "wireless simplink" feature 'LG TV' and TV connected to My Wireless router.
every 5 - 15 minutes, i have sound drops / Cutoff / stooped / Interruption, seem like the TV loose connection to sound-bar for few seconds or something similar, it's happen from any AV source im using HDMI, USB...
and the local re-seller replace the sound-bar to a new one (same modal off course) and i didn't help.
i have try to troubleshot the problem in the last few weeks - but didn't succeed to solve it, and also the support / costumer service didn't have solution for this.
some steps i take when troubleshot this issue:
* different wireless configuration on router - different channels, SSID, Security - issue still persist.
* another wireless router - issue still persist.
* working with optical cable to sound bar - just for testing - working ok, but i need the wireless feature working this the reason i bought sound bar and TV from the same manufacturer.
* disconnect the TV from wireless network - looks like it's working ok, but didn't had chance to test it for long time.
from my point of view looks like it's issue with wireless device on TV not able to to work in parallel with soundbar and wireless network for some reason, It could be caused bysoftware issue on WebOS or Hardware issue with this TV model.
I really hope you be able to help me or throw some light on this case.
Kind regards,
Matan
By Albatros787
By Edgar Corona
By Matan Faragi
By [email protected]
By Fabulos47
Question
ALLG
Suddenly all apps stopped working today, Dec 25, 2018. No Netflix, no Amazon, no Dolby app, no LG content store, Nothing.
I assumed it was a network issue, but the TV says the network is fine and this is proven by the fact that (1) the TV is correctly setting the date and time using a time server, and (2) I am able to access network device in my home. My home internet is working perfectly.
I tried reinstalling the firmware. No go. The built in reinstall doesn't connect either. I downloaded the correct firmware and put it on a USB stick. The TV sees the stick if I navigate to it, but doesn't prompt me to run the firmware update.
Finally, as a miserable, undesirable, last resort, I reset the TV. THAT DIDN'T WORK EITHER!
Does anyone know how to fix this?
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