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By TimtheToolMan
We just purchased a new LG WebOS TV OLED 65" and running the setup through the app or the TV remote says it can't load the user agreement. This is blocking us from getting to streaming apps like Nexflix or any smart functions like Voice assistant.
TV worked fine for a few days but voice assistant stopped working and after much effort LG tech said to Reset to Initial Settings. Now we have mentioned no smart functions. TV is on ethernet and its browser functions on web fine. Tried running off neighbor's wifi with same results.
Tried switching to different country, unplugging/hold power button for 20 seconds/wait one minute, resetting TV multiple times, setting up remote again, ...
Error message: Unable to Load User Agreements A server error has occurred while downloading the User Agreements. You must download and agree to the terms of the User Agreements to use this feature or application. Do you want to try to download them again… Unable to Load User Agreements Sorry, but the User Agreements can't be downloaded at this time…Please check your internet connection and try again later. No change when trying over five days.
Now there is no local company available to service TV. Maybe it's time to send it back and give LG TV a one star rating. I am willing to change motherboards but doubt if LG would go along with that.
Anyone have any ideas.
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By News Reporter
LG Electronics’ Vehicle component Solutions (VS) company is focused on creating new technologies and solutions for the fast-changing automotive industry, working hand-in-hand with leading global carmakers to help shape the future of mobility.
LG’s unique capabilities and extensive knowhow in improving the user experience, garnered across years of leadership in the home appliance and home entertainment businesses, have proven key to the company’s success in creating a new generation of automotive parts solutions. Known for its willingness to explore new ideas and for its long history of introducing trend-setting products for a better life, LG is now leading the way to a more connected, enjoyable and safer future on the world’s roads.
Photo Credit: The MBUX Hyperscreen featured in link hidden, please login to view EQS
In order to improve its offerings every single year, LG conducts in-depth research to gain a thorough understanding of consumers and their needs. The success and insight garnered from the pursuit of this approach have put LG in a unique position to contribute to the evolution of the in-vehicle experience. The perfect partner for forward-thinking automakers, LG is also hard at work creating a human-machine interface (HMI) that prioritizes the safety of vehicle passengers.
LG VS Company’s most well-known partners is premium auto brand, Mercedes-Benz, whose Mercedes-Benz User Experience (MBUX) Hyperscreen was recently recognized for excellence in display application at one of the world’s largest display events. LG VS played a central role in bringing the MBUX Hyperscreen to life. LG appreciated being able to supply its immense expertise in cutting-edge display tech, and its latest in-vehicle infotainment (IVI) system, to the groundbreaking project.
Photo Credit: The MBUX Hyperscreen and interior cockpit view of EQS
Everything began in 2016 when Mercedes-Benz’ engineers began looking for a viable way to integrate a single, continuous touchscreen into the vehicle cockpit. After many meetings and countless discussions between LG and the German carmaker, Mercedes-Benz’s vision for a seamless cockpit display – one that would revolution the connection between human and car – came into clear view.
A combination of three high-resolution and high-brightness display screens – a 12.3-inch LCD instrument cluster, a 17.7-inch plastic-OLED center information display and a 12.3-inch plastic-OLED passenger display –, the LG VS Pillar to Pillar (P2P) display provides the MBUX Hyperscreen with its unique look and unmatched usability. Powered by the company’s IVI system, the sharp, vibrant display enables the driver and front-seat passenger to view a range of key vehicle information and easily access a wide variety of content. A curved glass cover creates the appearance of a single, continuous screen and delivers a flowing form factor in keeping with the design of the vehicle interior.
Additionally, the MBUX Hyperscreen incorporates a driver monitoring system (DMS) with driving assistance and passenger safety functions, made possible by the new electronic architecture.
At in San Jose, California, the MBUX Hyperscreen was honored with the Society for Information Display’s ‘Display Application of the Year’ award, a meaningful recognition that points to the growing sophistication and importance of the in-vehicle display segment. Covering the full width of the dashboard, the attention-grabbing screen is a key feature of the sleek, futuristic and luxury Mercedes-Benz EQS.
Through its unmatched innovation and dedication, LG VS company has become an in-demand auto industry partner, taking an active role in shaping the future of mobility and elevating the on-road experience for drivers and passengers worldwide.
Stay tuned to Beyond News to keep up with all the latest news and announcements from LG.
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By Fletcher
I have recently purchased an LG 43UH610T television. I am located in Bali, Indonesia. Everything seems to be working fine, but when I click on any of the options, such as LGTV, YouTube etc, it tells me I must first consent to the LG Smart TV user agreement. However, I then get a message saying "Unable to load user agreements - a server error has occurred ......"
Can you help?
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By MJE60
This piece is about the problem of not obtaining DISNEY + streaming content at 4K on older LG 4K TV’s despite specifications showing they should. Examples include the LG Oled 55e6v or 65g6v. The piece may help other brands experiencing problems and applies to the LG webOS 3.0 Disney app but also applies to a number of android streaming devices if resolution is set to auto. This piece also provides a great tip on how to get 4K Dolby vision streamed content from Apple + and Disney + on 2106 LG Oled TV’s,
Firstly Disney plus will not stream 4k/uhd content unless your TV is 4k and HDR capable there is no workaround regardless of streaming device. if HDR is turned off then Disney plus only shows HD content as being available. For LG Oled TV’s which do NOT support 2160 / 4K with Dolby Vision at 60HZ, the DISNEY PLUS apps will show 4k content as available BUT actually stream at 1080p , the set appears to fail a 2160 Dolby Vision 60hz test. The LG webOS 3.0 Disney plus app is guilty of this flaw/bug on 55/65 C6 E6 G6 , namely showing 4k content available but only streaming 1080p regardless of connection speed. ( don’t believe me then press info button and check). I believe the problem is because older (2016 and earlier ) LG Oled TV’s c6 e6 and g6 support HDR10 at 2160 60HZ but only support Dolby vision up to 2160 30HZ. . This difference confuses the Disney plus app which reduces 4K content to Dolby vision at 1080p rather than HDR at 4k but still shows 4k as available. Disney plus claim app supports both HDR and Dolby vision. On streaming devices (not web os) this confusion also results in HDR having to be turned off in order to get 4K content showing as available via Netflix app. If a TV is not HDR capable most apps will stream 4K without HDR (except Disney plus) . If a TV (like 2016 LG Oled), does not support Dolby vision at 60hz other apps switch to HDR at 4K/UHD .
The solution / fix arises from the fact that despite the Disney streaming app checking for HDR10/Dolby vision capability up to a resolution of [email protected] it appears to be streaming all content at 24hz and then upscaling. I have found that if the streaming device output resolution is set to fixed rather than auto, e.g [email protected] , 25HZ or 30hz then the app delivers 4k content with Dolby vision . The fixed resolution appears to bypass the problems arising from higher frame rate hdr test. This fix also works for Apple TV+ where uhd can be forced to stream at 4K with Dolby vision rather than HDR. In order to use this fix you will need a 4K streaming device which allows resolution and hdr to be manually set. I use an Amazon Firestick 4K max (nb: the resolution option for 2160 25HZ or 30HZ has to be accessed via hidden menu (select button up and rewind button held simultaneously for 5 seconds.) Fixing resolution above [email protected] also works but will provide Disney + at 4K with HDR but NOT Dolby vision, same for Apple TV+. For Netflix this appears not to work, and the app will show 4k content as not available when in auto resolution unless HDR is set to off however diagnostics show Netflix in fact displaying 2160 with HDR if a fixed resolution of [email protected] is chosen (server delivering [email protected] at bitrate between approx 15000 to 20000 and then upscaling. Ironic that the bugs cause Disney plus app to show 4k as available when it streaming 1080p and Netflix showing only HD available when streaming at 4K! Please note Netflx 4K HDR requires 60HZ resolution to be set and will not play 4k at a lower resolution! Detailed diagnostics can be displayed by accessing Firestick hidden developer tools menu.
My recommendation for all LG Oled 55/65 C6,E6 and G6 users where using Firestick 4K max is to set resolution to fixed [email protected] for all apps or [email protected] (not for Netflix) if Dolby vision preferred over HDR10 or if you are seeing judderat 60HZ in fast moving shots. Using an Amazon Firestick 4K max I have been able to get my LG Oled 65e6v to play Prime Viideo , Disney plus and Apple TV + content at 4K UHD with Dolby vision and Dolby Atmos ( using HD Arcana fury and Atmos soundbar).
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Question
Handy Gentleman
The customer agreement won't load. What is the solution?
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