mesplint

FYI my Bluetooth issue that I have been having is now fixed and it was the 4th service company sent out by LG. The issue was that LG Doesn’t deal well with Dolby Audio and my Xfinity Cable box HDMI Audio Output: was set to Auto and was falsely recognizing setting to Dolby Audio. They changed the setting to Stereo. Problem solved! I turned off the Dolby Audio on my Nvidia pro box! Now my Bluetooth earbuds are working as they should without any problems dropping off when I change channels or HDMI inputs. Crazy that LG nor other service companies had no idea about this issue. l was so disappointed with this issue that I even sent an letter to the CEO of LG. I tried and tried to get to someone in there software department. Glad we finally resolved this. Hope this helps others!

I have a LG 65QNED92AUA tv that has issues with the Bluetooth connection dropping off when connected to my earbuds. I believe the issue to be software related. LG has sent 2 technicians out to repair and the first technician changed the main board and Bluetooth transmitter which did not resolve the issue. There are similar issues with Bluetooth Connection from others. Since hardware replacement didn’t help and this is a known software-pattern issue, I would like push LG to specifically address it at the firmware/webOS level. I am unable to escalate to their software team and check if there’s a known patch or beta firmware for the QNED92 line. For some reason this line of questioning is not available with in LG customer service. Please help!