Today, I received an LG 43SM5KB-BD television which, upon powering it on, automatically enters the Smart TV mode. After this loading process is complete, it further transitions into a playback mode that displays promotional videos. It's important to note that this mode is not the well-known "retail" or "store mode" which typically features a sidebar with product information, but rather a mode preloaded with videos for playback.
When attempting to press the buttons on the remote control or those located on the back of the television, I do not receive any response. I am in need of exiting this mode to navigate the television as usual. Does anyone know how to exit this mode without having to perform a factory reset?
I appreciate your assistance, and greetings!