Peter05

On 8/17/2022 at 1:12 PM, Karin A said:

Hi Peter, that’s interesting that connecting via your phone didn’t help - it really points to the tv version of the app itself being the problem.

I sent iView support the whole saga via email and they said they’ve passed it on to their product team, and got the feeling that was my reply, that they weren’t intending to contact me again about this.  My email did generate a ticket number on their system - so I’m happy to generate another one every week or so until it’s fixed.  Don’t know if they’re already being swamped, I figure the more people with LG tvs ruling out the LG side as being the cause the quicker we might get there!

I don’t really need another excuse to buy an Apple TV box, resisted well up to now and it’s going to be more tempting if this drags on!  Great to know that it works though, thanks for the info.

I forgot to mention that there is no iView app update to 6.2.0.  My LG TV says that the current version is still 5.4.  But the problem does seem to have disappeared.

On 8/17/2022 at 1:12 PM, Karin A said:

Hi Peter, that’s interesting that connecting via your phone didn’t help - it really points to the tv version of the app itself being the problem.

I sent iView support the whole saga via email and they said they’ve passed it on to their product team, and got the feeling that was my reply, that they weren’t intending to contact me again about this.  My email did generate a ticket number on their system - so I’m happy to generate another one every week or so until it’s fixed.  Don’t know if they’re already being swamped, I figure the more people with LG tvs ruling out the LG side as being the cause the quicker we might get there!

I don’t really need another excuse to buy an Apple TV box, resisted well up to now and it’s going to be more tempting if this drags on!  Great to know that it works though, thanks for the info.

Hi Karin

On Thursday, September 1 ABC audience support sent me the following message:

"We have released an update today, version 6.2.0.  Can you please ensure you have this version installed and advise if the problem persists?"

The update has resolved the issue for me.  Hopefully it will also resolve your issue.

Regards,

Peter

I'm also experiencing momentary interruptions in iView that occur every 10 seconds.  I don't have problems with any other app.  My TV is an LG 43 Inch UN73 Series 4K UHD Smart LED TV 43UN7300PTC.

As suggested by LG Support I connected the TV to my mobile phone rather than my home NBN but still the problem persisted.  I then did a factory reset of the TV but this did NOT resolve the issue.  So I guess it's an issue with the iView app rather than the TV.

I found it so annoying that in desperation I bought an Apple TV 4K box.  And now iView works fine.  It's a costly workaround ($240) but at least iView now works.