Rolivhuwa Muelelwa

3 minutes ago, HPDeskjet said:

This issue does indeed seem to have been resolved with the update which was released on 9 February 2022.  That said, it should never have taken this amount of time for Tidal to get it's act together and resolve the problem.  The amount of time it's taken Tidal to get an issue it's been aware of for longer than 6 months resolved certainly deserves no praise from it's paying customers. 

Hi, I totally agree with you. I had been in talks with them from the day I posted this here. Their support team would constantly ask me for details and I would provide. Until yesterday when they came back with the fix. Unfortunate that it took so long. 

This issue is now resolved.

On 9/20/2021 at 5:50 PM, Kenshin said:

This is also happening to me on my LG C1 OLED TV. This app is too expensive to have literally every single track stop/pause before finishing.

This issue is now resolved.

On 9/19/2021 at 8:38 PM, HPDeskjet said:

I am also having problems with playing all content using the Tidal app on my LG C16LA OLED. 

Yesterday, I sent the E-mail below to Tidal asking what the problem is and when it will be resolved.

"<<<  TIDAL APP FOR LG C1 TELEVISIONS IS BROKEN AND HAS NEVER WORKED PROPERLY SINCE IT WAS RELEASED >>>

Dear Tidal,

As a Tidal HiFi customer I would like to complain about the broken and unusable Tidal app brought out earlier this year for my 55" LG C16LA OLED television.  Please note that this problem seems to be specific to the LG C1 OLED model released in 2021.

https://www.lg.com/uk/tvs/lg-oled55c16la

Every track selected and played on the Tidal app for my 55" LG C16LA OLED television, and it makes no difference as to which track I select to play, stops playing at exactly 30 seconds before the end of the track.  The sound cuts out and the track cannot be restarted without closing the app and restarting it.  Even after restarting the app, every track selected to play stops playing again at precisely 30 seconds before the end of the track.  This is unacceptable and makes the Tidal app on my 55" LG C16LA OLED television unusable.  The fact that I am paying €19.99 a month for this unusable and broken app is an absolute insult.

A quick look on the internet shows that I am not the only LG C1 television owner experiencing this problem with the shabbily supported and completely broken Tidal app for LG C1 televisions. 

https://www.reddit.com/r/TIdaL/comments/oazwhi/tidal_app_on_lg_c1_cuts_off_all_songs/ 

https://www.lgwebos.com/topic/7692-lg-tidal-app-randomly-cuts-playing-music/?tab=comments#comment-23247 

Why are all tracks stopping 30 seconds before the end of the track?   I informed Tidal about this problem in June 2021 and, as yet, nothing has been done by Tidal to resolve the issue.

There is no point in asking me to send Tidal a list of tracks that it happens on.  It happens on every single track selected, every time.  Completely uninstalling the app then reinstalling the app has no effect on this behaviour, neither does resetting my entire home network, setting up a static IP for the TV or changing DNS servers.  My television is connected to a stable 300Mbps cable internet connection via a Cat6a ethernet cable and no proxy servers are being used.  The problem also occurs when using either 2.4 or 5Ghz Wi-Fi connections to connect the TV to the internet.

The Tidal app on my 55" LG C1 OLED is the only app that does not function properly.  All other streaming apps work optimally and without a hitch.  This ongoing problem and the non -existent fix from Tidal is certainly no advert for the company. 

When will this now ridiculous situation be resolved by Tidal's 'technical experts'?

Regards,"

 

This issue is now resolved.

I cannot seem to be able to use 5GHz wireless network in South Africa. It is not visible. 

How do I resolve this? 

I have been struggling with the Tidal App on my LG C1. You play music, but it random stops playing. Both on Wired connection and WiFi connect. I basically can't listen to any full song, without the audio randomly stopping.