Phil619

Fellow Members, this is not a solution but a “workaround” on my 4 year old LG B6 OLED:  I connected the TV to the net solely through a very good wireless connection. It has streamed well this way for about a year. Although I would prefer a wired connection, it appears that capability is not possible on my model without the annoying, stupid, pesky messages.
 

Has LG fixed this bug on the new models?  If not, it may impact future purchases, although I believe the OLED picture is still the best. 
 

Take Care. 

On 5/29/2020 at 9:20 AM, Badblackdog said:

I have had the pop up “lan disconnected” message for a long time now. I finally called LG customer service and got through to a human being. I explained the land disconnect pop-up and also that the Wi-Fi menu is unable to be enabled. The technician had me go through some troubleshooting steps and put me on hold. The technician came back and asked if I would like to have a free service call to have the TV repaired. I said sure send a guy out. I’ll let you guys know what happens.

UPDATE!

There is a service bulletin regarding this problem and a free fix program. The local technician texted me to confirm model number and serial number. Parts have been ordered and the appointment has been set. 

Please circulate the service bulletin number and name. Thx. 

Hello. I was able to solve this problem. In my case, I believe the messages were caused because I was using a switch, which sends data to the TV in “bite-size“ packages. The TV intermittently interpreted the gap between “bites” as a lost connection and generated the error message. I eliminated the issue by unplugging the ethernet and relying solely on Wi-Fi. (I guess I could also eliminate the issue by plugging the TVs ethernet port directly to the router or modem and not through a switch). I hope this works for you. Good luck.