Peter Lewis

In the end I talked to LG tech support and they assured me that Reset to Initial Settings would not delete the Netflix app, so I did. Initially it appeared it had deleted the Netflix app, but I suspect it may have reappeared after a while or after a further restart, but in any event, yes it did fix the issues with the store so I was able to re-download the Netflix app and other apps. I wish there was a way to “back up” your TV, but given there isn't, resetting seems to work if you're brave enough to try it.

I seem to have the same problem. When I try to launch the LG Store, the log appears and then disappears, this repeats three times and then it goes back to the TV show that was displaying before I started. I have a 60LB6500 in Australia. @Pannatat Sirirug suggested Reset to Initial Settings - what does that actually reset? Will it reset and/or delete my applications (eg Netflix)? Given I cannot access the LG Store, if the reset deletes Netflix, and does not solve the problem, that would leave me in a real mess. Thanks.