Dave Howard

Here's the pop up after I clicked on more.

36 minutes ago, td47 said:

@Dave Howard Thanks for the feedback and screenshot.If you choose "More" what extra info does it provide? Hopefully it shows what site to go to,or phone number to ring.

They will probably need your TV model and serial number, and maybe a copy of your purchase receipt. I see from a ZDNET article, it also goes up to 2019 manufactured TV sets.

https://www.zdnet.com/article/lg-to-recall-some-oled-tvs-due-to-overheating-issue/

My wife took the picture while I was at work and she didn't go to 'more'. Too scared lol.

But this message has not popped up again as yet. If it does while I'm home then I will go to 'more' and update my findings here.

1 hour ago, td47 said:

@Dave Howard I have seen some reports back in October 2020, for specific LG models and years, and I think it was initially for some Korean models. Here is a list I just spotted, on the Which UK site:

Electrical Safety First announced today that LG OLED TVs from five different ranges were being recalled. The models affected are: 65-inch LG OLED65E6 – 2016 65-inch LG OLED65B7 – 2017 65-inch LG OLED65C7 – 2017 65-inch LG OLED65E7 – 2017 65-inch LG OLED65W7 – 2017

Read more: https://www.which.co.uk/news/2020/10/product-recall-lg-4k-oled-tvs-recalled/ 

This seems a very late message/announcment, so be very wary of any "odd" looking premium numbers to ring, or any "spammy" information. Best ring the official LG support in your country to check it is legit.

uk/news/2020/10/product-recall-lg-4k-oled-tvs-recalled/ - Which?

Thank you for your in depth reply 👍

Attached is the photo of the message.

Hi,

Pop up on my TV this morning saying I can have a free power board replacement as there has been reports of overheating issues.

Anyone else had this?

My tv is LG OLED65B7V HDR 4K Ultra Smart TV

Some great suggestions there. 

Maybe you should work for them. 😉Totally understand our frustration.

The  strange thing is that Deezer is an app from the LG store through the tv and you cannot read the words scrolling down as the screen saver kicks in. Even the bar at the bottom which moves and shows playing time is not enough to untrigger the screensaver.

I dont think you know what you are talking about?

😉joke.

Anyway i still find it very annoying as the screensaver comes on when not wanted.

The option would be nice as there are many apps that need to screen visible but goes into screensaver mode.

Turn it back on when you need it would be ideal.

45 minutes ago, Cody k said:

You shouldn't insult others when you have no idea what you're talking about. Utahbob is 100% correct. The screensaver is the first line of defense put into the TV to prevent burn-in and image retention, which is a concern with OLED technology. If the screensaver comes on, it is literally because you are NOT watching the TV, but have whatever you are watching paused for over two minutes.

 

Fun fact: when you hit 'play' or any button on the remote, the screensaver will instantly stop and whatever you are watching will resume.

You shouldnt insult others? Thats rich when you just said he dont know what your talking about!!

Fun fact; i dont want to keep pushing buttons on the remote when we are looking at the karaoke words on deezer!!

This is very annoying. This firework screensaver comes on when you play the heart radio app or Deezer etc. They have features such as karaoke where you can read the words but the screensaver kicks in!

You should be able to turn this off.