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We agree very much. Please support this FB campaign if you can:-

Facebook smart TV Bluetooth upgrade  

We couldn't agree more - it's a shockingly poor show from LG.

Indeed, here is a partial quote from the LG Facebook team:-

Quote

...a response from our team. This is not something that we have any control over here at LG.

Our tuners only support channels on a HBBTV format. Older channels are using an older format and so the TV will either not receive this or it will show "invalid service". This is based purely on the channels themselves, and they would need to be updated by the channel broadcaster.

We would be happy to raise this as a customer concern to highlight your issue; however, at this time there would be nothing we can do from our side of things.

They might perhaps have a point and it might be that it's a waiting game. Yet it beggars belief that despite knowing what the situation is they are more than content to basically 'stick it' to their customers.

To our mind at least, buying a set with the Freeview logo means it should work with all Freeview services; it's dishonest otherwise.

We also received a response from Freeview, words to the effect of 'some sets will and some won't'. What this essentially means is that some streamed only services, (as described in this thread and the link below) are incompatible with some makes & models.

This is borne out by Tinks' investigation.

The long and short is that the Freeview logo does not represent a consistent level of service as broadcasters and manufacturers are (currently) free to employ different standards.

"Invalid service" error - Freeview Facebook

🤔

There may be a silver lining to look forward to though...

According to the DTG, there will be a complete switch-over in due course. For the basic lowdown see:-

DTG  - MHEG & HbbTV Transition Statement

It could be that LG are ahead of the game and maybe all that is required is some patience? At the same time, it's appalling that the first line support services of both LG & Freeview are ignorant of what the situation is. 🤨😡

This being so, please up the ante by hitting that 'like' button... 👍

39 minutes ago, Tinks said:

 I think this issue is to do with programming of the OS and conflicts.

We agree - it almost certainly is a firmware issue.

For anyone else following this thread: Please do check out the Facebook post and give the oxygen of 'likes' if you're able to. Thanks.

We too have this issue. None of the suggestions regarding inline attenuation, software updates or resetting will have any bearing here because it is a drop-off with the LG platform (and a major one at that).

As far as those who are considering trying for a refund, there are essentially two options:-

1. If the set was ordered online then exercise your 30 day right to reject.
2. If past this point then there is scope for arguing it's either unfit for purpose, not of merchantable quality or,  as-is perhaps more likely,  reasonably expecting the set be used with such services i.e. the set is meant to work with Freeview[HD] services . There is more than one way to skin this cat... 😵See:  Consumer rights with Martin Lewis

The problem won't get fixed until LG, and perhaps Freeview et al get their heads together.

To get their attention please up-vote this Facebook post on LG's official page: LG Official Facebook page - Invalid service on WebOS TV

Hope this helps. 👍