MAUICUDA

THE SPECTRUM REMOTE AND ITS BOX ARE PROPERLY GOING TO THE "GUIDE" FUNCTION WHEN I PRESS "GUIDE" ON THE REMOTE. THE PROBLEM IS THAT WHEN I PUSH THE "GUIDE" BUTTON, IT ALSO CAUSES THE LG  OLED TV TO CHANGE INPUT FROM HDMI TO DIRECT TV (ANTENNA TV). I DO NOT HAVE ANTENNA; AM ONLY USING CABLE BOX TO PROVIDE SIGNAL TO TV. DO NOT SEE HOW ANY CABLE BOX SETTING CAN CAUSE THE TV TO CHANGE INPUT, UNLESS TV IS MALFUNCTIONING, OR REMOTE CONTROL IS PUTTING OUT TWO CONTROLS AT THE SAME TIME; IE: TURN ON "GUIDE" FUNCTION, AND AND CHANGE INPUT TO ANTENNA, EVEN WITHOUT SELECTING INPUT FUNCTION WITH THE LG REMOTE FIRST.

Hardware: LG OLED55B7P, and Spectrum Cable box. When  I use the Spectrum remote to select "GUIDE"; so I can details about program before selecting to RECORD - whenever I push the Spectrum remote button that says "Guide", the TV at the same time changes my normal input from HDMI to "Live TV".

This is a new problem; am not sure when it started. Will I have to do the LG download again?

I guess so, but that is better than bad sync. Built in speakers are not really super fidelity anyway; and my old ears probl'y don't need dolby sound. But I should keep searching for a better fix..

Contacted Costco Concierge service AGAIN, finally got some action! They contacted LG Tech support (professional level tech support, not consumer level tech support?), they in turn contacted local TV repair shop, which I presume is under contract with LG and/or Costco. Technician brought proprietary hand held remote control (which required LG provided 4 digit pin to activate/log in to control my set. Changed an audio setting from something to PCM -problem solved. Wish that LG had provided the ability to change that setting with my personal remote.

Nothing less than a Solution will be satisfactory to me. Spent premium price; expect premium picture AND at least synchronized sound. Let us hope that "Life's Good" and also get the sound good. (It is also my opinion that the so-called owners manual is less than Meager.)

Great picture but how to fix lip sync problem, only on ABC network channels, coming from Spectrum Hawaii?  Same cable box into my older Panasonic Plasma, using same HDMI cable: do NOT see lip sync problem.  What am I missing, or what is different coming in on the cable that bothers the LG set but does not   bother the Panasonic TV?