For those of you still suffering from the same problem, here's an interim solution after 90 minutes on the phone with LG's Level 2 support:
- Disconnect your TV from both wired and wifi internet access options.
- Activate a Hotspot for internet access (use your smartphone or any other hotspot device)
- Use Settings>Network>wifi and select your Hotspot as your wireless internet connection. Confirm that you are connected to the internet.
- From Settings>General>About this TV, select resetting your TV to factory settings
- Follow the screen process until you get to the point that it asks about downloading the LG user agreement. Do that. It should work this time that you are connecting thru the Hotspot.
- Now press "Home" on your remote and select an app (preferably one that you subscribe to like Netflix), you should not see the error about "Unable to download user agreement" any more. Hoorah!
I suggested that they post this solution on this website! The agent was going to pass on this suggestion!
Please post this on other threads about the same problem.
Unable to load user agreements
in LG webOS Smart TV Questions
Posted
tries this and dns change in vain