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    • By Xuancong Wang
      I have two LG TVs, 65SM8600PTA and OLED48A1PTA respectively. Both are connected to the same NAS router via LAN cable. Both can enter the NAS folder containing my Chinese drama series collection.
      65SM8600PTA can play everything smoothly. OLED48A1PTA always stucks at loading the drama series folder (which contains ~60 video files, each video is in the size range 400MB-2GB) for very long time, >3 minutes. Upon clicking into the last layer folder, the spinner spins for very long time while attempting to regenerate previews for this and parent folders. So if there is an option to skip generating video/image previews, then listing folder content can complete much faster, and then that will solve the problem.
      I would like request this additional option for OLED48A1PTA to skip generating preview so that NAS video list can show up quickly.
      OLED48A1PTA is bought from Shopee recently under 15-day-free-return policy, if you can push an update before 2022-02-10 that solves this problem, I will accept the product. Otherwise I will raise a return-and-refund request because the OLED screen also has vertical strip issue when displaying grey background.
      Thanks for your notification!
    • By Bgundling
      Anyone else experiencing this? With an app open, if I hit the home button and return to the Home Screen that app relaunches on its own within a few seconds. The two that I have experienced this with so far are Disney+ and LG Channels. I saw a post where users were experiencing this with Sling and had no resolution to the problem. WebOS version number 03.25.11. It is very annoying and makes the experience using WebOS horrible.
    • By eamatherne
      I have 4 LG TV's in my home wont Airplay ESPN Watch from my Iphone and Ipad.  Youtube, Disney both work to the TV.  No matter what i do, the TV just displays the Home Kit Screen.  Does anyone else have this issue?  I have tried all of the troubleshooting steps from the different websites.  Of course, Apple support says it's LG that is the problem and when I called LG tech support, they told me it was an Apple issue! 
    • By TimtheToolMan
      We just purchased a new LG WebOS TV OLED 65" and running the setup through the app or the TV remote says it can't load the user agreement. This is blocking us from getting to streaming apps like Nexflix or any smart functions like Voice assistant.
      TV worked fine for a few days but voice assistant stopped working and after much effort LG tech said to  Reset to Initial Settings. Now we have mentioned no smart functions. TV is on ethernet and its browser functions on web fine. Tried running off neighbor's wifi with same results.
      Tried switching to different country, unplugging/hold power button for 20 seconds/wait one minute,  resetting TV multiple times, setting up remote again, ...
      Error message: Unable to Load User Agreements  A server error has occurred while downloading  the User Agreements. You must download and agree to the terms of the User Agreements to use this feature or application. Do you want to try to download them again… Unable to Load User Agreements  Sorry, but the User Agreements  can't be downloaded at this time…Please check your internet connection and try again later.    No change when trying over five days.
      Now there is no local company available to service TV. Maybe it's time to send it back and give LG TV a one star rating. I am willing to change motherboards but doubt if LG would go along with that.
      Anyone have any ideas.
       
    • By jkester
      Sling TV is my default app on my LG TV.   Everything  was working fine until today.  Now when I hit the HOME button on the remote, the TV correctly returns to the HOME page, but then immediately re-launches Sling TV before I have an opportunity to select a different app (for example, Netflix).   This cycle repeats itself every time I enter HOME while in the Sling TV app.  The only way I can return to HOME without Sling TV automatically relaunching is to manually select a different input (e.g., HDMI one or LIVE Team), and then enter HOME and it will correctly stay in HOME until another app is selected.  I've tried resetting the TV  and I've tried deleting/adding Sling TV.  I have the latest WebOS update.  This may have started after downloading a recent Sling TV app?  Not sure.  Any suggestions appreciated.
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