My new gallery series OLED TV died after less than two months. For weeks now, I have been calling LG support for help. The have created multiple repair tickets, but they have not been to get a repair technician out to fix the problem.
LG keeps trying to outsource the repair to 3rd party service companies. Does anyone know how I can find a local tech that works for LG to come out and fix it?
If not, what recourse do I have?
After updating to the latest web browser with new user interface on LG C9, subtitles on all streaming websites disappears every 2-3mins.
Video continues to play without subs. The subtitles will re-appear if I move the magic remote but disappears again after 3mins.
Should be a widespread issue as it's also happening on Youtube.com videos with subs. Un-related but Play/Stop button on magic remote also stop working on the new browser.
By Marko D
Subtitles as well as all html elements beside video disappear on every website after 2 minutes. The only way to bring them back is to activate cursor with magic remote. This started happening around the beginning of July when new LG browser update rolled out. I managed to get around this by resetting TV to factory settings and evading browser update. This worked until 23rd of July when Web OS update came along . Thinking that problem might be solved i installed it. Turns out this update just integrated this browser error into the OS and now even after resetting to factory the problem cant be avoided. LG had just made the error which could be evaded by downgrading browser mandatory instead of fixing it. This is disgrace. If I had a company with 5 employees the update with error would have never entered circulation and even if it did I would not issue another update which would make error impossible to evade. LG has only billions of dollars and tens of thousands of employees and they do not notice such a major problem even after they have been informed by the users.
I have LG smart TV i activated prime video app and I found for all movies there is no Arabic subtitles , while in phone app the Arabic subtitles for the same movies are there, so why app in smart TV has no Arabic subtitles ?
and how i can fix this if it is related to TV sittings?
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My LG TV keeps nagging me to update to 04.71.25. Has anyone updated to this version without any trouble. When searching the WEB I only see complaints about 04.71.25 so I'm worried about upgrading. Most notable is the complaint about more pixelation particularly in the logos. I am hopeful that many have updated and did not notice any ill effects at all.
By Adam Broda
I have 42B670V-ZA tv bought in 2014. This model has different numbers/letters depending from the distribution area. Mine is for Poland.
Software version is 05.05.70,
WebOS version is 1.4.0-2532 afro-ashley. This model was made with the intention of upgrading to WebOS 2 and so it was manufactured. In late 2014, once the tv was still on market, European and US (with a different name), LG Korea has announced that this model would not have upgrade. Nevertheless I think it STILL IS a way to make it higher or at least faster, as it was on a very beginning. Now it coughs after using 45 mins on Netflix or 30 mins on WWW app when watching film online. When instslling new app, it shows such data:
Version of the app i.e. 1.1.1
Date of last update of the app i.e. 20.04.2015
Size of the app i.e. 105 KB
Rating i.e. "everything" (???)
Internal memory i.e. 850MB/973MB
And this INTERNAL MEMORY REMAINS THE SAME 850MB
Does anybody know, how to do this either using
service mode or
Installing some software from a memory card
or in any other way? The problem is that the tv has not enough memory to operate apps. I cannot release the memory without loosing my settings. I live in Warsaw, Poland, but I have additional apps like HULU and Amazon Prime US which enables me watching US content (I pay for them in USD).
Uninstalling other useless apps didnt work. Now I have only system apps and 3 more like Netflix, HULU and Amazon. I cannot even install anything more. LG support told me to return to factory settings which wipes all memory out. I dont want to return to WebOS 1.0. I just want my tv to work faster BACK AGAIN and maybe to use some other apps which cannot be installed due to insufficient space on card/disc and to install some apps that are compatible with WebOS 2. (Now they are not apperaing neither in Polish LG store nor in US store, once I change the region to US/CANADA/MEXICO.
Thanks in advance!!!
By Gregorio Ramos
First of all, I want to warn you that perhaps they read a lousy English, this is what came out of the Google XD translator, I do not speak English, but I hope they can understand me and give me their help.
I have a LG 42LB6500-UM TV that apparently has a problem with the Firmware, since I bought it I had automatic updates configured, so it was updated several times until arriving at the mysterious Firmware 05.00.15. Why mysterious? Because according to the support page of LG this software is not in the compatible history with the model of my TV. Here the problem began.
Since then I can not update the Firmware in any way, online it marks me an error "error in the decryption of the data ...", and when I try it for usb simply nothing happens. I'm stuck in version 05.00.15, but that's not the biggest problem.
From that moment I can not access the content that HDCP requires, that is, netflix, cinepolis Klic, Prime Video, etc. Yes, it allows me to play YouTube. If I turn on the HDCP in the configuration of my PS4, the screen turns blue. An error in HDCP appears in the InStart menu.
Can you think of an idea to solve this problem?
Is it possible to delete the firmware and install a new one in a different way to the traditional one (online and usb)?
I am 3 years old with this problem, and the LG technical support staff has only told me that I should change the Mainboard, that is very expensive, and the Mainboard of my TV is in excellent condition, it is a software problem.
Serial number: 406RMEN7R340
WebOs TV version: 1.4.0-2507 (afro-ashley)
When you update your LG TV firmware, you’re making the most of your Smart TV and ensuring that you have all the latest features available. Just like software on your computer, it needs to be updated from time to time for peak performance. So, how do you update your firmware for your LG Smart TV with webOS 3.0? This guide will walk you through it and have you finished in no time. After you’re done watching the video, grab your remote, push the Settings button and begin. You can watch the progress on the screen and the TV will reboot itself after it’s done. You can even choose to automatically update your firmware in the future without having to go through the process each time.