Unable to load user agreement

[Andrew Punch]

So tv was working fine went to load and app today and wouldn't install, did a factory reset, reset the router, connected to phone hotspot

And can't get the user agreement to load. Even did the DNS 8.8.8.8 thing. Any advice?

 

[Luca Dolia]

All working and fixed! Cheers LG

[rickymartin]

1 hour ago, Luca Dolia said:

All working and fixed! Cheers LG

old model no

[Joro2000]

All fixed. Thanks for the updates guys. Have a happy new year. Time to binge some shit before going back to work.

[Haylou]

All sorted now! System error fixed. Thanks for the info guys..

[rickymartin]

you need to update the firmware or it is solved by my model 49uh668v alone???

[Matteo Pini]

!!!!!! OLD MODEL HAS THIS PROBLEM BY MANY MONTHS !!!!!

- modello: 43UH650V-ZB (s/n 605MAYY6N554)
- versione TV webOS: 3.3.4-4212
- archiviazione: 0.34/0.62
- SW File: 05.50.55

CUSTOMER ASSISTANCE TOLD ME IT WAS A VIRUS (!) AND TO BRING THE TV TO TECH.ASSISTENCE WHERE THEY WANT TO CHANGE THE MOTHERBOARD FOR 250€ !

 

UPDATE THIS FIRMWARE AND GIVE US THE CHANCE TODOWNLOAD THE USER AGREEMENT

OR

GIVE US THE POSSIBILITY TO WORKAROUND TO THIS PROBLEM!

 

 

 

 

[Rachael R]

I know the last comment was from 2020 but I'm experiencing this same problem now with our new 75NANO75UPA NanoCell TV.

Been at this for hours and talked to chat support for over 2-hours. Changed the DNS to 8.8.8.8, unchecked auto as instructed - nothing.

Then did a factory reset, repeated the above - nothing. Tried this with both WiFi and wired connection. Nothing works.

Can't upgrade firmware without accepting user agreements. This is so ridiculous!

[Phil66]

Same here guys, just finished putting on the wall and doing all the start up things including Sonos soundbar.... all good but know user agreement appeared so tried updating, says there is new update but wont download, same as the user agreement. Tried DNS to 8.8.8.8 also mobile hotspot and still no joy