Unable to load user agreement

[Andrew Punch]

So tv was working fine went to load and app today and wouldn't install, did a factory reset, reset the router, connected to phone hotspot

And can't get the user agreement to load. Even did the DNS 8.8.8.8 thing. Any advice?

 

[Denkay]

That’s exactly my suspicion!

[RTaylor]

Same problems for me.

[Tommy Joyner]

I just checked and my TV was able to communicate with the LG servers for the User Agreement - yay!

[RTaylor]

Just started working for me too (for now...)

[Denkay]

Yay! It’s now working!!!!

[pandabear41]

Yeah it’s working for me. Got my mom’s TV fixed too.

[Sveto Diod]

Yes, services are UP!

[Girish Chelluri]

It's working now. Thank you all and I wish you a Happy New year. Enjoy

[rickymartin]

the problem lies in the memory of the TV the emmc that loses the keys in fact if you enter the tv menu in the product info items the items are all zero at the end in that way it is not possible to load any firmware, it would have to have a firmware that rewrites all the data

[rickymartin]

even at the hardware level, cloning a memory from another product has the same result because the keys of the type are for each individual product therefore all different

 

[Luca Dolia]

All working and fixed! Cheers LG

[rickymartin]

1 hour ago, Luca Dolia said:

All working and fixed! Cheers LG

old model no

[Joro2000]

All fixed. Thanks for the updates guys. Have a happy new year. Time to binge some shit before going back to work.

[Haylou]

All sorted now! System error fixed. Thanks for the info guys..

[rickymartin]

you need to update the firmware or it is solved by my model 49uh668v alone???

[Matteo Pini]

!!!!!! OLD MODEL HAS THIS PROBLEM BY MANY MONTHS !!!!!

- modello: 43UH650V-ZB (s/n 605MAYY6N554)
- versione TV webOS: 3.3.4-4212
- archiviazione: 0.34/0.62
- SW File: 05.50.55

CUSTOMER ASSISTANCE TOLD ME IT WAS A VIRUS (!) AND TO BRING THE TV TO TECH.ASSISTENCE WHERE THEY WANT TO CHANGE THE MOTHERBOARD FOR 250€ !

 

UPDATE THIS FIRMWARE AND GIVE US THE CHANCE TODOWNLOAD THE USER AGREEMENT

OR

GIVE US THE POSSIBILITY TO WORKAROUND TO THIS PROBLEM!

 

 

 

 

[Rachael R]

I know the last comment was from 2020 but I'm experiencing this same problem now with our new 75NANO75UPA NanoCell TV.

Been at this for hours and talked to chat support for over 2-hours. Changed the DNS to 8.8.8.8, unchecked auto as instructed - nothing.

Then did a factory reset, repeated the above - nothing. Tried this with both WiFi and wired connection. Nothing works.

Can't upgrade firmware without accepting user agreements. This is so ridiculous!

[Phil66]

Same here guys, just finished putting on the wall and doing all the start up things including Sonos soundbar.... all good but know user agreement appeared so tried updating, says there is new update but wont download, same as the user agreement. Tried DNS to 8.8.8.8 also mobile hotspot and still no joy