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LG responds to Disney+ 4K and 5.1 sound issues
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By Aventiled
Hey
I have an OLED C3 evo
A Pioneer amplifier is connected to the optical output.
I want to connect Bluetooth headphones and use them at the same time as the amplifier.
The thing is, I haven't seen such an option on TV. It is possible to play simultaneously with the Bluetooth headphones and the internal speakers on the TV.
There is no option for Bluetooth and the optical port at the same time.
Am I missing something here?
Thanks
Dani
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By Nina05
My tv shows this error when I try to play movies from Disney +
Something went wrong Error code: "PB_WEBOS_DR-" 6002_X We are having trouble playing this video right now. Please try again or select another content.
Please help
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1) sound is worse than i thought since the speakers are down-firing (my previous TV had front-firing speakers)...........it has the AI Sound Tuning - so after it had tuned the sound - do i set the Sound Mode to ''AI'' or should i use ''Custom Settings'' to use the equalizer ??😬
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By mhut
Hi. Have a 77 Oled G2 tv, updated to latest firm.
Problem is that Dolby Vision is not displayed on Disney + app. Dolby Atmos is not working also.
The Disney app is te latest available also.
On my other tv, a 55 CX which is from 2020, Dolby Vision and Atmos is working fine on the same app, so i dont understand.....
What can be the problem and is there any fix for this ?
Thanks in advance.
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By Nikola Lgc1lb lgs80qr
Hi, what should i do to synchronize the Sound from my tv( lg c1 lb 55 inch 2021) speakers and soundbar (lg s80qr) to play at the same time without delay. Please me give me the steps one by one
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Question
TMOSteel
If anyone is still experiencing issues with the webOS Disney+ app (and I suspect many if not all of us still are) such as the lack of 4K support, 5.1 audio support, or as in my case with the 86UH9500, both, please see LG's response to my inquiry into these issues:
We appreciate you for patiently coordinating with us regarding the current application status of your LG 86UH9500 TV, Xxxxxxx. It is our goal to ensure that you are able to utilize your LG product at its fullest potential so let us assist you with your inquiry today.
In response to this, according to the specifications of the unit, the LG 86UH9500 TV has been designed with a 4K UHD and Surround Mode feature. However, if the Disney+ app is the only application that does not output surround sound, please be advised that both the content being played on the TV and the applications should also support this feature as well. This case on the capability and support made by the developers of the Disney+ Application needs to be raised directly to them so that they can make the necessary updates on the programming and utilize our TV’s 4K UHD and Surround Sound features that are already available in our OLED Television. You can reach Disney+ Support Line at 1-888-905-7888 for additional support and assistance.
So, as expected, LG is pointing the finger at Disney to resolve these issues. This makes sense as my inquires into the availability of the Disney+ app from LG before the launch directed me to reach out to Disney+ as they, not LG, are responsible for it.
So if any of you out there have Bob Iger on speed dial, can you give him a ring?
Thanks!
(PS yes, LG incorrectly identified the UH9500 as an OLED model when its an LCD, but I'll let it slide)
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