We just purchased a new LG WebOS TV OLED 65" and running the setup through the app or the TV remote says it can't load the user agreement. This is blocking us from getting to streaming apps like Nexflix or any smart functions like Voice assistant.
TV worked fine for a few days but voice assistant stopped working and after much effort LG tech said to Reset to Initial Settings. Now we have mentioned no smart functions. TV is on ethernet and its browser functions on web fine. Tried running off neighbor's wifi with same results.
Tried switching to different country, unplugging/hold power button for 20 seconds/wait one minute, resetting TV multiple times, setting up remote again, ...
Error message: Unable to Load User Agreements A server error has occurred while downloading the User Agreements. You must download and agree to the terms of the User Agreements to use this feature or application. Do you want to try to download them again… Unable to Load User Agreements Sorry, but the User Agreements can't be downloaded at this time…Please check your internet connection and try again later. No change when trying over five days.
Now there is no local company available to service TV. Maybe it's time to send it back and give LG TV a one star rating. I am willing to change motherboards but doubt if LG would go along with that.
Anyone have any ideas.
I have recently purchased an LG 43UH610T television. I am located in Bali, Indonesia. Everything seems to be working fine, but when I click on any of the options, such as LGTV, YouTube etc, it tells me I must first consent to the LG Smart TV user agreement. However, I then get a message saying "Unable to load user agreements - a server error has occurred ......"
Can you help?
By News Reporter
Perfect for People on the Move, LG’s Premium Laptops Boost Productivity and Security
with AI-based Features, While New Portable Monitor Extends the Digital Workspace
SEOUL, April 26, 2022 — LG Electronics (LG) has announced the global launch of its 2022 LG gram lineup of premium laptops. Ideal for a wide variety of users, the new models continue the brand’s legacy of supreme portability with sleek, ultra-light designs while adopting innovative software and the latest hardware to deliver even more power and convenience.
The 2022 LG gram lineup features seven new models: gram 17 (17Z90Q), gram 16 (16Z90Q), gram 15 (15Z90Q), gram 14 (14Z90Q), gram 2-in-1 (16T90Q and 14T90Q) and the series’ first-ever portable monitor, +view for LG gram (16MQ70). Each new LG gram laptop provides powerful performance backed by a 12th Gen Intel® Core processor. This year’s laptops have also been upgraded to the latest Gen4 NVMe SSD, and employ low-voltage LPDDR5 RAM to achieve a performance boost of around 22 percent compared to 2021 gram models.1 Intel® Evo Platform certified, the 2022 LG grams guarantee excellent battery life, giving users the freedom to work or play, wherever their day takes them.
LG’s premium laptops are synonymous with superb picture quality, and its newest offerings serve as a strong reminder of why. Featuring 16:10 aspect ratio, WQXGA (2,560 x 1,600) resolution IPS panels,2 the new grams provide sharp, vibrant images with high brightness, 99 percent coverage of the DCI-P3 color space, and plenty of screen real estate to meet users’ diverse productivity and entertainment needs. What’s more, LG’s advanced IPS displays are now anti-glare,3 reducing distracting reflections and making it easier for users to see what they’re working on, regardless of ambient light conditions.
2022 LG gram laptops elevate the user experience with LG Glance by Mirametrix®, an innovative AI-based software solution that enhances security and convenience. LG Glance by Mirametrix® automatically locks the screen if the user steps away from their laptop.4 It also alerts the user and blurs the content they are working on if someone is peeking at the screen from over their shoulder.5 Conveniently, if a separate monitor is connected, the mouse cursor and the window currently being used automatically move to whichever screen the user is looking at. Additionally, this year’s models offer an optimized environment for video conferencing with features such as face log-in, AI-noise cancelling and a built-in Full HD webcam.
The latest grams remain true to the brand’s core identity, delivering compact, ultra-lightweight designs without sacrificing durability or performance. With their 4-way super-slim bezel design, each model offers an excellent screen-to-body ratio and is rugged enough to meet the U.S. military’s stringent MIL-STD-810G standard. On top of that, all 2022 LG gram products ship in eco-conscious packaging that presents thoughtful reusability after unboxing – cleverly converting to a desk calendar and pencil holder.
Versatile devices that enable users to switch between laptop and tablet in seconds, the new 16- and 14-inch LG gram 2-in-1 models come with pre-installed drawing and notetaking applications optimized for the LG Stylus Pen (Wacom AES 2.0). With the combination of smoothly integrated stylus support and LG’s AI-based user interface, the latest gram convertibles offer greater work efficiency as well as a responsive and enjoyable writing and sketching experience.
This year’s gram lineup also welcomes the +view for LG gram, a portable 16-inch monitor with detachable cover that connects via USB-C to extend the digital workspace. The 16MQ70 can be placed next to a laptop in horizontal or vertical orientation,6 and is a perfect match for LG gram 16; combining to provide a seamless look and a 32:10 aspect ratio IPS canvas for advanced multitasking.
“The 2022 gram series honors the brand’s identity and heritage with supreme portability, outstanding performance and optimized user experiences,” said Seo Young-jae, senior vice president and head of the IT business unit of LG Electronics Business Solutions Company. “Ideal for dynamic people on the move, LG gram products are designed to maximize productivity no matter where you are or what you’re working on.”
The global rollout of the 2022 LG gram lineup will start from the second quarter with availability at key markets in North America, Europe and Asia.
LG gram 17 (17Z90Q)
LG gram 16 (16Z90Q)
LG gram 15 (15Z90Q)
LG gram 14 (14Z90Q)
LG gram 16 2-in-1 (16T90Q)
LG gram 14 2-in-1 (14T90Q)
17-inch 16-inch 15.6-inch 14-inch 16-inch 14-inch LCD WQXGA (2,560 x 1,600) IPS
WQXGA (2,560 x 1,600) IPS
Full HD (1,920 x 1,080)
WUXGA (1,920 x 1,200) IPS WQXGA (2,560 x 1,600) Touch IPS Display,
Corning®Gorilla Glass®Victus® WUXGA (1,920 x 1,200) Touch IPS Display, Corning®
Brightness (Typ.) 350 nits 300 nits Weight 1,350g – Internal GPU
– External GPU
1,199g – Internal GPU
– External GPU
1,140g 999g 1,480g 1,230g Size 378.8 x 258.8 x 17.7mm (14.91 x 10.18 x 0.70 inches)
354.5 x 242.1 x 16.8mm (13.96 x 9.53 x 0.66 inches)
356.1 x 222.9 x 17.4mm (14.02 x 8.78 x 0.69 inches)
312 x 213.9 x 16.8mm (12.28 x 8.42 x 0.66 inches)
356.6 x 248.3 x 16.9mm
(14.04 x 9.78 x 0.67 inches) 314 x 219.5 x 16.75mm
(12.36 x 8.64 x 0.66 inches) Battery 80Wh – Internal GPU 90Wh – External GPU
80Wh – Internal GPU 90Wh – External GPU
80Wh 72Wh 80Wh 72Wh CPU 12th Gen Intel® Core Processor (Alder Lake) GPU Intel® Iris® Xe Graphics (i7, i5), Intel® UHD Graphics (i3) *Option: NVIDIA RTX 2050 with 4GB (GDDR6)
Intel® Iris® Xe Graphics (i7, i5), Intel® UHD Graphics (i3) Memory 8/16/32GB (LPDDR5-5,200MHz, Dual Channel) Storage Dual SSD Slots (NVMe Gen 4) Speakers Stereo Speaker (1.5Wx2), HD Audio with DTS X Ultra, AI Noise Cancelling
Durability MIL-STD-810G I/O Port* HP-Out (4-Pole Headset, US Type), HDMI, USB 3.2 Gen 2×1 (x2), USB 4 Gen 3×2 Type C (x2, Power Delivery, DisplayPort, Thunderbolt 4),
Micro SD Card
HP-Out (4-Pole Headset, US type), USB 3.2 Gen 2 (x1), USB 4 Gen 3×2 Type C (x2, Power Delivery, DisplayPort, Thunderbolt 4), Micro SD Card
Software LG Glance by Mirametrix®, PCmover Professional LG Glance by Mirametrix®, PCmover Professional, Wacom Notes, Wacom Bamboo Paper
Webcam Full HD Webcam with IR Sensor Accessory – LG Stylus Pen (Wacom AES 2.0 & WGP) * USB naming conventions have changed: USB 3.0 (or USB 3.1 Gen 1) and USB 3.1 (or USB 3.1 Gen 2) are now USB 3.2 Gen 1×1 and USB 3.2 Gen 2×1, respectively.
# # #
1 Based on internal testing, LPDDR 5 RAM used in 2022 LG gram models achieves a clock speed of up to 5200MHz. Previous gram models employed LPDDR 4X RAM with a clock speed of up to 4266MHz.
2 Except for gram 15 (16:9 Full HD [1,920 x 1,080] IPS panel) and gram 14 (16:10 WUXGA [1,920 x 1,200] IPS panel.
3 Except for gram 2-in-1 models, 16T90Q and 14T90Q.
4 Screen locks if the registered user’s face is no longer detected in front of the laptop (at a distance of 35-74cm from the webcam).
5 Feature activates when a person positioned behind or near the user is detected looking at the screen (must be within camera’s field of view to activate).
6 OnScreen Control software must be installed to switch between vertical/horizontal screen orientation.
link hidden, please login to view
Hello everyone ,
I search the solution that allow me to capture in real-time the image from the screen trough USB , ignorer to process it. if it isn't impossible, I ok for me , capturing only the frame of the screen.
By Private user EU
I purchase several months ago a LG smart tv.
I really care about privacy.
I dont trust voice recording, and sending private information ouside E.U.
Now my Stupid "Smart tv" keep boring me to accept something i will not accept.
If LG require is clients to accept the user aggrement, no problem, but is has to be, before i purchase the TV.
LG cant change the rules after the purchase, several month later.
I just want a TV.
Dont want to sent my private information, to who know where...
Now i make my tv, dont ask me every minute to agree the user agreement, when i dont want to agree?
Dont find the option dont want!