Quantcast
Jump to content

  • Join Today, It's Simple and FREE!

    Register now to gain access to our webOS user support forum. Once registered and logged in, you will be able to post a user to user support request topic to this site or reply to existing topics posted by other users. You can also take part in our other webOS user forums. You'll be able to customize your profile, receive reputation points, while also communicating with other members via your own private inbox, plus much more!

  • 0

Question

I have a strange problem with freeview play and Iplayer on my 55 E6 I need help first is this the correct place to post 
The problem started about 2 months ago 
If i select a BBC program from the past by scrolling through the freeview guide Iplayer starts as usual But when it starts playing there is no picture or sound if subtitles are on you can see the the subtitles going by but no sound of picture.

if i start iplayer using the app UI to watch the same program it works fine 
all other catch up works through the freeview guide 
If i am watching a bbc program and press green to restart the program it works ok also
I have contacted Freeview they told me to contact BBC 
I have contacted bbc iplayer help they told me to contact LG 

I contacted John Lewis they sent an engineer he said he would report the issue to LG 
I am told LG said they did not see it as a problem and would do nothing 
I spoke to John Lewis again and was told LG tvs do not support Iplayer any more 

I also have a 55uh850v that I use in my cinema as a 3d monitor this tv is olso webos3 this tv has exactly the same problem 
I also have a 49UH610v this works perfectly 
I also have a OLED55B7V this has the freeview guide disappearing problem that is well documented in "LG TV Freeview Play" forum but when its working the Iplayer works ok
I have 70mg fibre broad band and the tvs are on wired ethernet 

I do not know what to do next

Share this post


Link to post
Share on other sites

0 answers to this question

Recommended Posts

There have been no answers to this question yet

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Similar Forum Topics

    • Wi-Fi connection problem

      Hi I'm trying to find out if a problem I have is a problem of my LG 49U67V TV or my modem's problem. Some times ( irregular pattern)  when I try to connect to some kind of web service (browser,  YouTube, Netflix),  I can't connect or the speed is too slow. My TV is connected via Wi-Fi. When check the Wi-Fi and internet connection trough the settings Evey thing looks OK. At the same time my Android phones connect superbly and if I measure my internet speed via fast.com from phone or PC everything is OK.  I found 2 solution for  this A.   either restarting the modem and then everything is OK the connection superb etc. B. Going to settings, disconnect from my router and reconnect (you know adding again the router password). Then everything is back to normal.  The TV does not seem to have any other issue.   I've tried to go back to factory settings. I've noticed the problem again. In irregular pattern it appears no standard time or pattern of appearance. Could it be that my modem router is the problem?  I have this modem for over 3 years.  I will try another to be sure. LG here said "we can check your TV but if we don't find anything you (me that is)  will have to pay for pick up and delivery expenses.  clarification  The TV seems to be connected during this problem. Just it does not stream data from the internet or it does in low speeds. Netflix speed test shows it at really low speeds or disconnected while in settings it seems connected. Strength of Wi-Fi signal,  superb    

      By Mak, in LG webOS Smart TV Discussion

        
      • 15 replies
      • 6,708 views
    • Question: Does anyone have slight lip sync problem on the built in Netflix/Youtube app ?

      I have like 0.2 seconds shift on the Built in smart tv video apps like Netflix .. My version is 4.10.04 and it's the latest according to the 'Check updates' button .. Anyone have similar problem ? Anyone recommends a solution ? The problem is that the video preceeds the audio .. but the av sync adjustment in the can only shift by positive numbers .. I wish I could go the other way to negative values ?   Do u recommend other version for example that I can install manually ?

      By Youssef Mohamed, in LG webOS Smart TV Questions

      • Awaiting best answer
      • 1 vote
      • 2 answers
    • Question: Player problem

      I used to cast from ace stream directly to my UJ6300 and I had no problems until a few days ago when the TV got an update for WebOS 3.7 I think. Now whenever I try to cast to the TV it just shows a black screen on the "Web App Viewer" app, I was wondering if maybe I could set a different player as default player when streaming from my phone instead of the Web App Viewer, as when I play from other sources it starts the "Photo&Video" player.  Otherwise I think I would have to downgrade the OS to the previous stable version.  Anyone else having this problem? 

      By Luis Araos, in LG webOS Smart TV Questions

      • Awaiting best answer
        
      • 2 votes
      • 9 answers
    • Question: Problem with voice instructions before update

      I have a TV LG 43UK6950PLB. Recently I updated to latest firmware version which is 04.10.04. When I try use de Magic Remote Control giving orders through the microphone, I receive a message like there is a problem with server temporarily and error 6022. I think is something about the update but how can return to previous version? Is this happening to someone else? Please give some advice. Thanks  

      By Miguel Angel, in LG webOS Smart TV Questions

      • Awaiting best answer
      • 0 votes
      • 1 answer
  • Similar Tagged Content

    • By Phil D
      I've seen some old posts (over a year) via a google search about the issue I'm having which seemed to be a bug then and apparently still is.
      I have an OLED55B7V with the latest LG Firmware available according to the Update section on my TV which is 04.70.95.
      My issue is that occasionally when I turn on the TV from Standby via the remote, the Freeview channels are no longer tuned and I am required to retune them. I don't experience any issues tuning them and they will stay tuned sometimes for a couple of days.
      There doesn't seem to be anyway of reporting the bug. Is anyone else experiencing this issue or know of a way that I can resolve it?
    • By manus34
      I have a new lg 55uj634v tv and have an annoying issue.I live close to the border of Northern Ireland and the Republic of Ireland
      When I tune in my DTV,I get about 47 odd channels showing up on auto search,but when I go to watch them,The non Irish Channels all show up with Invalid Service with a little animation,so basically all the freeview Channels seem scrambled or something.
      Does anyone know what Invalid Service means or how I could get around this


×