When playing a video file that is 3840 x 2160 (UHD) in OLED55CX (4K), there is a small black bar at the top and bottom. Is the TV supposed to upscale automatically to its 4k resolution which is 4096 x 2160? How do I upscale it without picture being cut of?
Hallo, I bought a 55un74006LB smart tv in Italy. It seems not to have usb recording capabilities, according to the information on the italian website, but the UK site declare it has. I think it's the same product with the same functions, so how can I turn the live tv and usb recording on? I think I found the options in the service menu but I cannot change the values. Any suggestion?
I have an LG 55UN74003LB smart TV running webOS 5.2.3-252113 with firmware version 3.23.45 and there is a pretty oldschool Samsung HT-DS400 5.1 home cinema system via opticla cable.
Audio cutting in and out constantly when I am playing media that is utilizing the WebOS (e.g.: TV's Youtube app, Netflix, screenshare from mobile, playback from USB attached external drive).
The sound is however flawless when I am using my PS4 or media-box that are connected via HDMI to the TV.
I tried all the possible combinations of the digital sound output (auto, PCM , passthrough) and the format of the audio (MPEG, Dolby Digital/Plus, auto, HE-AAC) with no luck.
Furthermore I purchased a Panasonic HDMI ARC exteactor and diverted TV audio to HDMI ARC port but the outcome was the same:
Flawless audio from mediabox and PS4 and cutting in/out when using TV for playback.
This leads me to beleive that cabling and my Samsung 5.1 sound system could not be the issue,
but there might be something wrong with the TV... possibly firmware issue or something.
Has anyone faced the same, and if so, does a relatively easy fix exists?
By News Reporter
As anyone who has dealt with customer can attest, good service is one of the most important factors that determines customer satisfaction and loyalty, and a key component of a brand’s reputation especially in the last mile of a customer’s journey. But ensuring that existing customers are well taken care of is easier said than done, given the pressure to bring in new customers in today’s uber competitive world.
With this challenge in mind, LG in East Africa in partnership with , its authorized local distributor, kicked off an enhanced customer service initiative to give customers a memorable experience from the point of sale until their next purchase of an LG product. The Last Mile program was developed to deliver high quality support to customers and enhance their after-sales experience through LG’s service centers in key towns across the region.
As part of the initiative, all products are delivered at no extra cost to customers, with free installation when applicable along with personal demonstrations of advanced features such as LG ThinQ. All customers are eligible for a 7-day trial program on all purchases along with support via a toll-free line, video call or in-home visit within 24 hours by qualified service technicians. Core components of home appliances are covered by LG’s generous 10-year warranty and for products no longer under warranty, affordable repair service and discounts on new product are offered.
To reach out to more customers who may not live a convenient distance from existing service centers, an additional 16 trucks and 3 motorbikes are employed to provide mobile service across the East African region. In Tanzania, more than 20 refurbishing shops will assist customers who are interested in repairing their own products that might otherwise end up in a landfill.
Throughout the customer’s entire journey, LG in Kenya is committed to providing the best experience possible with personalized customer care until the very last mile.
Contributed by LG Kenya
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