Popup messages: Wired Lan cable disconnected / Wired network is connected

[John Bizeray 0]

I recently updated the firmware on my  LG43UH610V.  Now I constantly get "Wired Lan cable disconnected" / "Wired network is connected" messages even while watching a video file from my NAS. The TV is connected and using the network while getting these messages. It has always been on a fixed IP address on the LAN.

[Farms Farms 0]

I have always had this too, never found away around it yet. 

[Dissatisfied LG WebOS 2018 0]

We purchased and LG UHD SmartTV with WebOS at end of July 2018.  The following messages continuously alternate re. the Wired Ethernet connection whenever the LAN cable is plugged in, i.e.  "Wired network is connected"  followed immediately by  "Wired Lan cable disconnected".

However, the router is stable and there is a trouble-free, continous Wi-fi connnection to the same Smart TV.  There are also no failures for other devices connected via a Wired Ethernet connection to the same router.

Dear LG ... is this a WebOS software issue or is it a SmartTV network card issue ?  If this is not resolved very quickly we will dump this TV and buy SAMSUNG instead.

[Dissatisfied LG WebOS 2018 0]

Dear John,

 

I suspect that you are enjoying the use of a wireless connection.  Whereas, if you disconnect from the wireless connection (ensure you have the password on hand for re-connection) you may see that you have no internet connection (via Wired Ethernet) whatsoever.  If in addition, you unplug the LAN cable (at the SmartTV socket's end) you will note that the repeat message re. Wired Ethernet disappears.

There is an outside chance that your Wired Ethernet connection distribution point (opposite to the end of the LAN cable connected to your Smart TV) may be faulty.  To check this, connect some other device e.g. a laptop computer (perhaps even using a replacement Ethernet Cable) and observe whether that device can establish a trouble-free internet connection, or not as the case may be.  If you find a trouble free internet connection this way, the problem is narrowed to the LG Smart TV, and it may be either a software or hardware issue, or both of these.

[Carlos Garcia 5]

I have the same problem. It is very annoying.

I have wireless disconnected and only ethernet connected. 

Already switched cable to other ports in the router, switched physical cable,  and the problem remains.

I wonder if this is a hardware fault (ethernet board on tv) or is this a webos (software) problem?

LG, please resolve this as it seems that more people have the same issue.

 

[Tweakbox 0]

You only benefiting from a wireless connection. 

[Carlos Garcia 5]

On 7/6/2019 at 9:56 PM, Tweakbox said:

You only benefiting from a wireless connection. 

Can you elaborate on that?

How do i benefit from reducing comunications from 1Gb/s to 100Gb/s? Not to mention traffic collision wich wifi suffers from.

 

[Tider 1]

Was this ever resolved?   I have the same issue

 

chris

[David Muniz 1]

I also have this same issue. Anyone has a solution?

[Tider 1]

I called LG customer service and they wanted  me to do a total reset on the tv.   I was  afraid it would wipe out my calibration that was done by a professional calibrator , so I didn’t try it.   

 

There has had to be some solution.   

[Farms Farms 0]

I had a update a little while ago on my TV, but it still pops up, I just ignore it now as I never found a solution. 

[Tider 1]

Great TV, but it’s ridiculous to have to put up with it.


Sent from my iPhone using Tapatalk

[Farms Farms 0]

17 minutes ago, Tider said:

Great TV, but it’s ridiculous to have to put up with it.


Sent from my iPhone using Tapatalk

I wouldn't by another LG, I like this one too, but just to annoying having to put up with the notification.