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This app will now restart to free up more memory


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Just bought an LGLED-65UJ630 65INCH TV. Right away I started to get the message "This app will now restart to free up more memory". After searching the internet and forums, I now understand that this problem is huge, it has been going on for years now and it is right across many models of LG TV's.

I have tried everything to fix this problem. It has the latest firmware. I did the factory reset and that lasted 4 hours before I got the message back. I turn off the TV and leave it for 10 minutes, maybe one hour later I get the message. I delete browsing history, maybe 10 minutes and I get the message..... you get the message.

As I understand it, the problem is that LG TV's don't have enough internal memory, but they have shipped a ton of their "smart" TV's with this problem.

My question is, has anybody heard anything from anybody, anywhere about a solution to this problem. I really want to keep this TV, but it is not fit for purpose in this state.     

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Ok 20 second selution. 

1. Dont ask in lg.  I searched problem THIS APP WILL etc and think was techadvisor i used.

2. Don't switch tv OFF. But pull plug from socket. 

3. Point remote at tv sensor and press and hold power for 10 seconds. I usually do 15/20. Leave tv for a minute then plug back in.

 

4. This will clear all crap in memory fpr a couple of months depending on how much you use it. 

5. Repeat anytime it happens. Not great but it works and best solution there is imo.

6. GOOD F....ING LUCK WE NEED IT WITH LG TVs

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Yes its crazy really. When i bought this TV, i did quite a bit of research and really asked a lot of people in quite a few different shops about "Smart TV's" and the shop staff in pretty much ever shop really pushed this LG TV. Looking back that should have sounded alarm bells.
As i have discussed here with other people, i have had my TV running the internet through an Ethernet cable from day one, i have never use the Wifi for the internet, so its very confusing when i hear other people say that using an Ethernet cable fixed this problem for them, because it certainly has not fixed my problem. I have talked to quite a few people and even had some "LG qualified" technicians out to look at the TV. They just parrot the same BS, "they have never seen this problem before" or "close the TV down every 20 minutes to delete the cache" "uninstall the apps" "reset to factory default" "stand in a corner on your head with your arse painted blue"...... actually that lasy one i have not tried, but who knows?
Too be honest this is only one of the many problems that i have with this TV. I am also starting to get randem shut downs and restarts, somtimes the screen with go black and i can hear the program in the backround, but not see the picture, when this happens i can not use any of the buttons on the "magic" remote. Pages not loading because of not enough memory, The TV not starting properly because it tells me that i am not signed in ect ect
LG are rubbish, not only are their product rubbish, but their customer service is the worst, they seriously dont give a toss what they sell to you and after they have your money... well we all know what happens then.
Hi! I think you should try setting the tv region code to another region, restart for the change to be executed, do a factory reset after this, once you finish set properly the tv to try it and see if you still get app crashes or low memory alert. By doing all this i think the tv is forced to set default apps from the region code that you chose and delete what I believe is in memory and properly set new one.

If everything works fine, you could keep it that way or you can get it back to your region code, restart the tv, and go again through a factory reset. And set properly your TV.

You can check memory capacity of your tv by doing this :

Use your Magic remote or your normal tv remote:
Press Settings -> Go to programmes -> Highlight on Auto Tuning or programme settings but you do not hit on it, just highlight it. Depending on your LG TV model press on your remote the digit 1 five times. Then you will get host information showing on screen, where you can see the flash capacity of your tv, the Dram capacity, firmware version, Web os version, wifi connection information, lock status, etc.....

You can also check your internal storage, in setting -> Advanced -> General -> About the TV -> TV informations -> then look at your storage.

Mine state 0.29/0.60GB and I am upset it was supposed to be more then what you see. Maybe its a mistake, I called LG but the tech agent did not know the exact internal storage capacity I was supposed to have. Its crazy for a tv of 2018. When you know all the apps you got on the tv that keeps on getting updates from time to time. And all the Apps you could get in Lg content store.

One time when the tv was newly arrived, I had downloaded more sets of screen saving pictures in the gallery, and I couldn't update the tv with new software update that was available, and I could not update any installed apps on my Tv. I had to deleted the sets of screen saving pictures I had previously downloaded and left only one, and everything got back to normal so I could do the software update, and later update the apps.

I would like to get a feedback on what happened if you do this.

For anyone reading this I wish that everyone who are unhappy about the memory and storage capacity of their expensive Lg 4k tv get together against LG. I do not know how to say it. But I think everybody understand.

Thanks for reading or trying

Bye

Envoyé de mon SM-N960F en utilisant Tapatalk



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On 4/27/2021 at 6:29 AM, Jeff Smith said:

Ok 20 second selution. 

1. Dont ask in lg.  I searched problem THIS APP WILL etc and think was techadvisor i used.

2. Don't switch tv OFF. But pull plug from socket. 

3. Point remote at tv sensor and press and hold power for 10 seconds. I usually do 15/20. Leave tv for a minute then plug back in.

 

4. This will clear all crap in memory fpr a couple of months depending on how much you use it. 

5. Repeat anytime it happens. Not great but it works and best solution there is imo.

6. GOOD F....ING LUCK WE NEED IT WITH LG TVs

Yes its crazy that we have to trawl the internet looking for hacks to get our expensive TV to actually work to an acceptable standard.

I actually tried that method and i got the same result that i got from just turning the TV off normally. I dont seem to get the "This app needs to close" problem as much if i am just looking at normal content through the browser. It closes pretty quickly if i am streaming content, or watching YouTube for a while, even the YouTube app is not exempt from this.

I ended up getting an Adroid TV box to get around this problem. But this just makes me hate myself for not just getting an Android TV in the first place.     

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On 4/27/2021 at 5:49 PM, Steel said:

Hi! I think you should try setting the tv region code to another region, restart for the change to be executed, do a factory reset after this, once you finish set properly the tv to try it and see if you still get app crashes or low memory alert. By doing all this i think the tv is forced to set default apps from the region code that you chose and delete what I believe is in memory and properly set new one.

If everything works fine, you could keep it that way or you can get it back to your region code, restart the tv, and go again through a factory reset. And set properly your TV.

You can check memory capacity of your tv by doing this :

Use your Magic remote or your normal tv remote:
Press Settings -> Go to programmes -> Highlight on Auto Tuning or programme settings but you do not hit on it, just highlight it. Depending on your LG TV model press on your remote the digit 1 five times. Then you will get host information showing on screen, where you can see the flash capacity of your tv, the Dram capacity, firmware version, Web os version, wifi connection information, lock status, etc.....

You can also check your internal storage, in setting -> Advanced -> General -> About the TV -> TV informations -> then look at your storage.

Mine state 0.29/0.60GB and I am upset it was supposed to be more then what you see. Maybe its a mistake, I called LG but the tech agent did not know the exact internal storage capacity I was supposed to have. Its crazy for a tv of 2018. When you know all the apps you got on the tv that keeps on getting updates from time to time. And all the Apps you could get in Lg content store.

One time when the tv was newly arrived, I had downloaded more sets of screen saving pictures in the gallery, and I couldn't update the tv with new software update that was available, and I could not update any installed apps on my Tv. I had to deleted the sets of screen saving pictures I had previously downloaded and left only one, and everything got back to normal so I could do the software update, and later update the apps.

I would like to get a feedback on what happened if you do this.

For anyone reading this I wish that everyone who are unhappy about the memory and storage capacity of their expensive Lg 4k tv get together against LG. I do not know how to say it. But I think everybody understand.

Thanks for reading or trying

Bye

Envoyé de mon SM-N960F en utilisant Tapatalk


 

I agree with you that the internal storage is disgraceful. Mine is about the same as you quoted about 1/2 gig is nothing.

Thats either total greed or total incomitance by LG. They have a contract with the companies whose apps they push you to use, so i would say that this is intentional. This is partly where the problem lies, the internal components are pretty substandard hardware and that memory cache fills up very quickly.

I actually tried to change the region for my TV, but i seem to remember that i had a problem with my IP provider and the LAN connection for the TV, i will have another look at that.  

I have never had any advice from anyone that i have talked to about this TV and its many problems,  i have a lot of other problems with my LG TV, not just this problem. LG have never even answered a single email or support message that i have sent to them and i have sent a few. This company is seriously one of the worst i have ever encountered. 

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I have an LG tv and have had the same problem for years.  As I figured out the problem was not the tv, but the way I  was using it. Which lead to that message of needing to free up memory, made think I had to delete some of my apps to solve the issue.  I figured out that like a computer screen with multiple tabs open, your tv will have multiple apps open if you don't close them after use. This is what causes the drain of memory to the tv, and leads  to its need to free up memory.  So once I closed all of the apps that I had open the message no longer popped up.  I now make sure to close the app after i watch it. Closeing the app doesn't delete it from your tv, so no worries. You can open it again whenever you want to watch it.  What you do is select the Home button on your tv remote, then select Recent on your tv screen, now close allll of those apps that you have open and are sucking up memory. Remember to close each app after you watch and you will not see that "need to fee up memory " message again. Hope this helps. 

C.F. 

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14 hours ago, Charline said:

I have an LG tv and have had the same problem for years.  As I figured out the problem was not the tv, but the way I  was using it. Which lead to that message of needing to free up memory, made think I had to delete some of my apps to solve the issue.  I figured out that like a computer screen with multiple tabs open, your tv will have multiple apps open if you don't close them after use. This is what causes the drain of memory to the tv, and leads  to its need to free up memory.  So once I closed all of the apps that I had open the message no longer popped up.  I now make sure to close the app after i watch it. Closeing the app doesn't delete it from your tv, so no worries. You can open it again whenever you want to watch it.  What you do is select the Home button on your tv remote, then select Recent on your tv screen, now close allll of those apps that you have open and are sucking up memory. Remember to close each app after you watch and you will not see that "need to fee up memory " message again. Hope this helps. 

C.F. 

Hi Charline, i am honestly really happy that you got a good result from the method that mentioned. I actually did  try that, i always close down apps that i opened, because they do still run in the back round. But this did not solve anything for me, i still got the error message regardless.

I also deleted every single app that came pre installed, or that i personally installed. I even (out of desperation) turned off every single setting that i did not need or that i thought might be using the extremely small amount of internal memory, i did all the things that other people have mentioned, like closing the TV and waiting, then turn it back on too clear the cache, or turning the TV off by just pulling the electric plug out of the wall, still got the error message and the close down. 

The strange thing is that either you are correct and your method works, so that's all people need to do to fix this problem, or everyone else who has tried that method and many other methods all have faulty TV's and LG have sold a load of broken TV's and don't want to admit that they have done that. Even i quick search for answers to this problem, shows how much LG dont care about this issue and how much they try to blame everything else apart from their TV's 

link hidden, please login to view
 Not ne mention of their products being behind this problem, always the IP provider, the internet speed, data cap and neighbors. This is all nonsense.  

Personally i think that this is intentional on LG's part, they use sub standard processors and cheap internal hardware parts. They could quite easily upgrade the internal components, install more memory, maybe even include a way to use an external hard drive as a internal storage.  and maybe a faster CPU/GPU

 

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On 4/30/2021 at 8:15 AM, ironmonkey said:

Personally i think that this is intentional on LG's part, they use sub standard processors and cheap internal hardware parts. They could quite easily upgrade the internal components, install more memory, maybe even include a way to use an external hard drive as a internal storage.  and maybe a faster CPU/GPU

What we gonna do with existing "smart"TV from LG? I think a end-product is a working-one... 

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On 5/2/2021 at 6:30 AM, vladtheodor said:

What we gonna do with existing "smart"TV from LG? I think a end-product is a working-one... 

I watch my TV through an Android TV box.

Its the only way too actually get it to work and not close down. As far as i am concerned the "Smart  TV" i paid a lot of money for is not fit for purpose and i do not regard it as a "Smart TV" at all. It just a big monitor and nothing else.

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2 hours ago, ironmonkey said:

I watch my TV through an Android TV box.

Its the only way too actually get it to work and not close down. As far as i am concerned the "Smart  TV" i paid a lot of money for is not fit for purpose and i do not regard it as a "Smart TV" at all. It just a big monitor and nothing else.

Well, i am a Raspberry 4 (8Mb) user too. Extra money for an EXTERNAL device. LG should call back in service all sold "smart's". 

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23 hours ago, vladtheodor said:

Well, i am a Raspberry 4 (8Mb) user too. Extra money for an EXTERNAL device. LG should call back in service all sold "smart's". 

Yes i agree with you 100%. LG are even planning to put their OS into Smart driverless cars....... Can you imagine that....... Every 30 minutes "This car needs to stop to refresh the memory" .

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5 hours ago, ironmonkey said:

Yes i agree with you 100%. LG are even planning to put their OS into Smart driverless cars....... Can you imagine that....... Every 30 minutes "This car needs to stop to refresh the memory" .

🥶😆🎉

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