My new gallery series OLED TV died after less than two months. For weeks now, I have been calling LG support for help. The have created multiple repair tickets, but they have not been to get a repair technician out to fix the problem.
LG keeps trying to outsource the repair to 3rd party service companies. Does anyone know how I can find a local tech that works for LG to come out and fix it?
If not, what recourse do I have?
By News Reporter
The last year and a half have been the ultimate test of resilience for everyone and HR at LG has been at the forefront of managing these difficult times. Throughout the pandemic, the HR team navigated new ways for employees and management to work as the company has been forced to rethink and adapt to the new environment.
Here at LG, the health and safety of our employees are our highest priorities. In this regard, we have always led by example such as the time we made the difficult decision to be the first multinational company to , the largest trade show in the industry, at the start of the pandemic as we felt it was the only way of ensuring the safety of our employees, customers and partners.
Since early last year, LG’s HR teams across the globe have been reinforcing business and organization sustainability as well as continuous internal communication and transparency at all levels. It is this close alignment in direction that has allowed HR to act swiftly and provide invaluable support across the organization and to our valued employees since the very beginning.
To provide the best working environment possible, aligning LG’s HR leaders around the world immediately proved vital, with constantly open and transparent communication making this all possible. To guarantee that our global HR teams were on the same page, we created specific communication channels to deliver video presentations on the direction of our global HR strategy as well as employing more frequent virtual face-to-face discussions with HR leaders from around the globe.
As well as taking care of employees’ physical health, LG made an equal effort to support their psychological and mental health. In India, one of the countries hit particularly hard, we went above and beyond to support the physical and mental health of our staff. First step was to implement a Happy Calling system which involved our HR staff calling each employee every four to five days to check on their well-being and ensure that they and their families are safe and well looked after. This system allowed us to help employees from the privacy of their homes by accepting all questions and requests confidentially.
For global employees working from home, we wanted them to stay connected and collaborate as a team. To foster this, we hosted various online group activities including remote yoga classes, virtual lunches, happy hours and online cooking lessons for the whole family. We implemented various new programs because of our firm belief in the importance of human connections among employees. We have faith that these activities help our employees take on one of the most difficult times in modern history.
Our health and well-being initiatives are not entirely new as we have been carrying out such activities for some time. These activities were already in place to cultivate growth among employees all around the world, regardless of their location. As a purpose- and principle-oriented company, LG’s people management philosophy pursues personal and professional growth in every single aspect, including health and well-being.
As the global head of HR at LG, my focus has always been on supporting LG Electronics and its talented workers and preparing them for the future by transforming the way we work together, nurturing the talent and capabilities of our people so that we may succeed and grow together in a fast, innovative and highly competitive market.
The pandemic showed us the importance of this goal in all its clarity.
By Carlos Olave, LG Global HR Leader
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By News Reporter
In the past 16 months, the face mask has become a necessity – as well as an accessory – worn by billions of people across the globe. While effective, it’s no secret that face masks worn for extended periods of time can get uncomfortable. They fog up eyeglasses, make your jaw sweat more and can restrict airflow when breathing hard, such as during exercise. LG engineers experienced in air purification technologies looked into the challenge of staying safe while minimizing the inconveniences of face masks and have come up with a new personal air solution that is not only more effective than traditional masks, but looks stylish to boot.
The latest iteration of LG PuriCare Wearable Air Purifier introduces a number of improvements to the earlier beta model. Employing LG’s unique air solution technology, the new PuriCare Wearable delivers enhanced all-around performance with a smaller, lighter, more efficient motor. What hasn’t changed are the reliable LG DUAL fans which control air flow automatically1 by sensing the user’s breathing patterns to make breathing easier and more natural.
Photo Credit: Instagram (@ratchanokmay ) of Ratchanok Intanon, Thai badminton player
The new PuriCare Wearable’s lightweight design makes it easier to wear throughout the day. Weighing in at only 94 grams, the device can be worn comfortably up to 8 hours with its 1,000mA which recharges in two hours with the included Easy Charge USB cable.2 The PuriCare Wearable’s sleek, ergonomic design minimizes air leakage around the nose and chin to create a tight but comfortable seal for hours.
What wearers will appreciate most is the built-in microphone and speaker employing VoiceON technology, no longer requiring users to pull down their mask or raise their voice to carry on a conversation. VoiceON automatically recognizes when users are talking and amplifies their voice through the built-in speaker so listeners don’t have to strain or lean in to hear every word.3
The newest LG PuriCare Wearable Air Purifier was worn by 120 Thai athletes, coaches and staff as they departed Suvannabhumi Airport Bangkok for the summer games in Tokyo. The device will officially launch in Thailand in August, with other markets to follow once approved by local regulators.
Improved for better breathing with the most advanced wearable technology in the industry, the lighter, slimmer, more advanced PuriCare Wearable Air Purifier will satisfy the needs of everyone seeking maximum convenience and comfort without compromising style and clean air.
Take it from the best athletes in Thailand.
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1 Certified by Air Cleaning Association and observed by TÜV Rheinland for ability to adjust air flow automatically according to the breathing flow by testing automatic breathing interlock test through a breathing simulator under 10-40 LPM breathing test conditions at LG Electronics Gasan R&D Campus using test model AP551AWFA.
2 Weight not including accessories. Battery life varies by actual usage, and other external factors.
3 Certified by Korea Electronics Technology Institute, Next-Generation Sound Industry Support Center (NSSC) for obtaining over 0.75 (Excellent) on the STI (Sound Transmission Index) evaluation under the anechoic chamber and speaker test standards at Next Generation Sound Industry Support Center Test Lab using test model AP551AWFA.
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OK. I have a 2018 LG Smart TV model OLED65C8PUA. The TV 'magically' recognizes and (badly) displays/ plays the 2gb of photos, videos and audio residing on my Western Digital 4TB My Passport external hard drive I have. The problem is the TV is the ONLY device that WILL RECONIZE THE DRV! 8 diffirent computers running from Vista to Win 10 have given me 'DRV (x) is not accessable'. At one time the drv was password protected and it worked fine. The exact password was lost so I tried a number of variations and was able to finally unlock the drv and remove the password using WD Utilities. It worked for a bit and I was able to copy out a few files using a Surface Pro/ Windows 10 but it stopped and now with that Surface Pro and the other windows machines I get `D is not accessible. The parameter is incorrect'. I even put it on a Samsung smart TV - none will read the drv, ONLY THE LG! The LG also displays the DRV'S volume label and content filenames as well.
I want to copy these files before the drive fails as the catch here is the LG seems to produce one or two "unrecognized files' every time I use it and some of these videos are one-of family heirlooms! I want to avoid another $300 data recovery bill if possible. And if the LG can read it one would think there is a way forward.
Any suggestions will be most appreciated!
Since this update the Apple TV 4K can no longer connect to Dolby via HDMI. Immediately prior to this update - it worked.
Now, if you attempot to connect and set it to Dolby - the screen flashes the Apple TV screen on and off - it can't stabilze.
This happened immdeiately after the update.
Can I revert back to the prior software? Or, can you send me a version that does not have this issue.
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I spotted this useful article for those who feel they need to tweak (optimise) the picture settings, but are not sure what do do:
link hidden, please login to view Obviously any experts on here should chime in with their findings or advice, especially if geared up to LG TV models.
I have to say, YES I'm using TrueMotion and YES I'm lucky with that fact :-)
But "time after time" this setting is reverted to off. I have to set for live-TV, for Netflix, for Amazon-Prime over and over again...
Is there a solution to set every channel, every app to always on?!
TV is 55uj6309 with webOS 04.70.45
- LG TV Settings Guide: What to Enable, Disable and Tweak
by Sep 26, 2017, 9:58 AM Premium TVs are getting smarter, but they're also getting more complex. To help you learn the ins and outs of LG's newest smart TVs, we explored and cataloged the specifics of the , the newest premium smart TV the company currently offers. Because the LG E7 is the company's top-of-the-line option, the menus and features should be representative of the entire LG smart-TV lineup. (The advice found here also applies to all LG sets running WebOS 3.0 or later; current LG systems are running WebOS 3.5.) If you're about to set up a new LG smart TV, this guide should be a good place to start. Initial Setup
The first time you fire up your LG smart TV, you'll be walked through an initial setup process.
The first step will automatically pair your remote control to the TV.
Next, you'll select your language and time zone, and set up the TV for home use.
You'll also need to agree with some legal terms: allowing connected services to access cookies and data, and permitting LG's voice controls to interact with the various apps and services you install.
How to Pair and Set Up the Remote
Credit: LG If your remote doesn't pair automatically, or if it needs to be paired again, you'll need to take a couple of extra steps. Press and hold the home and back buttons simultaneously while pointing the remote at the TV. After 5 seconds, an alert in the top-right corner of the screen should tell you that the remote has been de-registered.
To re-register the remote, point it at the display again. Now press and hold the home button. Once the on-screen prompt tells you pairing is complete, you can navigate at will. Optimize the Display
To get your new TV set just right, you'll want to adjust the display. There are two ways to do this: through the Quick Settings menu on the home screen, or through the separate Settings menu. To access the Quick Settings menu, go to the home screen, and navigate up to the gear icon in the top-right corner of the screen. In the Quick Settings menu, the second icon from the top is for Picture Mode settings. From here, you can cycle through the TV's display presets: Standard, Vivid, Cinema, Game, Sports, APS (Auto Power Save), and HDR Effect, with two Expert modes for light and dark rooms. On the HDR Effect mode, you'll see a second setting for HDR Effect Level with three options: Light, Medium and Strong.
It's worth noting that LG's TVs have the power-saving mode enabled by default, which limits the overall brightness of the display. Whichever mode and settings you prefer, you'll want to disable Auto Power Save to get the best picture.
For a list of all display settings, go to the full Settings menu. Select the bottom icon in the Quick Settings menu; the first option in the menu that appears is for the complete list of display settings. In addition to the preset modes mentioned above, there are several other settings here, including Noise Reduction, Black Level, Color and Tint.
While most of these options are self-explanatory, others are not, like TruMotion, which optimizes image quality for fast-moving action on-screen; Motion EyeCare, which adjusts screen brightness in sync with on-screen movement to prevent glare-induced eyestrain; and Real Cinema, which matches the TV's refresh rate to 24 frames per second, which makes what you're watching look more like what you'd see in a theater.
Optimize the Audio
Whether you're using the TV's built-in speakers or a , you'll want to fine-tune your audio experience. As with the display settings, you can do this via two methods. The first method is to access the audio options in the Quick Settings menu. This gives you the opportunity to cycle through the various sound output options, including the TV's internal speakers, an external soundbar, Bluetooth headphones, or combinations of those.
The other method is to go into the full Settings menu, where you'll be offered more granular control. This lets you adjust everything from the sound modes, to the syncing of dialogue, to the display. You also can turn other audio features on or off, like Dolby Atmos surround sound, LG's Smart Sound mode or LG's Magic Sound Tuning, which uses the microphone on the remote to listen to the TV audio from your position, and automatically adjust the audio to sound best, regardless of the room you're in. Voice and Gesture Controls
Once the remote is paired properly, you can set up voice and gesture controls. To activate gesture control, first point the remote at the display, and press and hold the Caption button. In the upper-right corner of the display, you'll see an alert that tells you the remote is registering, and then changes to tell you it's done. Once the remote is activated, you'll see a round cursor on the display, which you can maneuver by pointing and moving the remote. This method offers more intuitive control than navigating through menus with the directional buttons on the remote, but whether you prefer it is a matter of personal taste.
To activate voice control, simply press and hold the microphone button, which will pull up a search box and on-screen keyboard. If the search box has a highlighted microphone icon next to it, the system is ready for you to speak into the mic. Voice control lets you search for apps and shows, as well as adjust settings such as display brightness and audio volume. Connect to the Internet
As part of the initial setup, the TV walks you through the process of connecting to a network. First, select the appropriate connection type: wired or wireless.
If selecting a wireless network, you'll then pick your network name from the list of available Wi-Fi networks.
You will then be prompted to enter the password. Next, hit Connect to complete the process.
Once the TV is connected to the network, LG presents you with a whimsical graphic to let you know you're done. If you skip this step or need to revisit your network settings for any reason, you can open the networking tab in the Settings menu to view the available networks, switch connections or adjust other settings.
Get to Know the Home Screen
The primary interface for LG's smart-TV operating system (WebOS) is the home screen. Navigate there by simply pressing the home button on the remote. Along the bottom of the screen, you'll see a row of tiles, each with the logo of an app or feature. (You can change the order of these icons, which we'll discuss in the next section.) In the top-right corner are three additional icons, for Settings, Inputs and Music, the latter of which lets you play back music files.
Scroll to the right to see tiles for individual features, including the TV's user manual and the option for remote technical assistance.
Add, Move and Remove Apps
To add apps to your LG smart TV, go to the LG Content Store, which has its own tab in the home-screen ribbon menu. This opens the Content Store, where you can browse apps by name, popularity or category.
Once you find an app you want, press the Install button to download that app and add it to your home menu.
You can change the order in which apps appear in the home menu by entering Edit Mode. To enter Edit Mode, scroll all the way to the right of the ribbon menu, and select the tab with the pencil icon.
Once you're in Edit Mode, you can move or delete apps. Selecting an app lets you move its position to the left or right. Pressing upward to select the X icon lets you delete the app entirely. Sign in to Streaming Apps
There are several you may be interested in installing on your smart TV, from Netflix and HBO Go to Spotify and Pandora. Once you've installed all of the streaming apps you wish to use, you will need to sign in to each one individually. We've used Netflix in our example, and while each app has its own sign-in process and on-screen keyboard, the overall process is the same.
Open the app, and it will prompt you to either sign up for a new account or sign in to an existing one. If you're already using the app on other devices, just sign in to your existing account. Next, using the on-screen keyboard,enter the email address tied to the account. Once you have done this, the screen will ask for your password, which you will re-enter using the on-screen keyboard. Once you have completed this step, you are signed in to that service.
Set Up Over-the-Air Channels
As part of setting up the TV, you are asked what sort of sources will be used for live TV, with options for cable, satellite and antenna. Select the appropriate sources for your setup, and enter the ZIP code for your area. MORE:
Once you've completed the preliminary steps, you'll need to connect your antenna to the coaxial connector on the back of the TV. Hit Start to begin the channel-tuning process. Regardless of which primary source you select, the tuning process checks for all sources, including both digital and analog antenna signal, and then digital and analog cable signals.
Once you've scanned for channels, you'll be switched to live TV. Channels are displayed in the top-left corner of the display. To edit your channel lineup, go to the home screen. Then, select the settings icon in the top right of the screen. Once you've opened the Quick Settings menu, navigate to the bottom option to select all settings and open the full Settings menu. In the full Settings menu, navigate to Channels, and find the Channel Manager.
In the Channel Manager, you can edit channels, set favorites and manage parental controls. To remove channels, go to the Edit Channels option, and select the channel source (antenna or cable) or choose All to edit every channel available to you.
This will present you with a list of available channels, with selectable toggles next to each. You will have the option of deleting or locking each channel.
Connect Devices (Blu-ray player, game console, etc.)
Connecting a new device should simply be a matter of plugging in to the correct port. This should be the case whether it's a Blu-ray player, a game console or some other device.
If no signal is detected, a prompt will ask if you want to re-scan. Press Yes, and if the device is powered on and plugged in correctly, it should connect at the end of the re-scanning process.
If, for some reason, that doesn't work, or you need to manually remove a device, you can go to the Inputs menu, found in the upper-right corner of the home screen, next to the Settings button. Scroll to the bottom of the list to open the full menu. From this interface, you can see active and inactive inputs, re-scan for devices and even re-label inputs.
Pairing Bluetooth Devices (speakers, headphones, etc.)
You can also pair the TV with Bluetooth headphones or speakers. The process isn't that different from pairing these audio devices with a phone, though you need to use the remote to navigate through the menus.
First, open the Quick Settings menu from the home screen, and navigate down to the audio options. Select the LG Sound Sync/Bluetooth option, and then choose Device Select to open the relevant portion of the Settings menu.
Next, activate pairing mode on your audio device just as you would to pair it with a phone. If the device doesn't show up in the list of available Bluetooth devices, press Search to re-scan for additional Bluetooth devices.
Once found, the Bluetooth device will show up in the list of available devices.
Select the device to begin pairing, and you'll be listening through your headphones in a moment or two.
Set Up Mobile Cast/Mirroring
Mirroring content from a phone or tablet onto the smart TV is done through LG's TV Plus app (available for both and ). Using this app, you can share your photos, videos and music between your devices and your smart TV, or mirror the screen for sharing other content. This app also has a remote control function, which lets you operate the TV and navigate the Smart Hub menus from your phone or tablet.
Once you've installed and launched the app onto your smartphone or tablet, it will prompt you to connect to the same network as the TV. The app will then have you select the TV from a list of devices to connect for sharing.
On the TV, you will be asked to allow sharing, so select Yes using the TV remote. Once your device and the TV are paired, simply select the photos, movies or music from your phone using either the television's on-screen menu or your device's on-screen menu. You can also select Mirroring to duplicate your device's display on the TV.
You also can use the phone or tablet as a remote control for the TV, with all of the LG Magic Remote functions available through the touch screen.
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