I'm using Ethernet , WIFI not reliable . I don't expect 495Mbps to TV but I only get 5Mbps with Fast speedtest and 18 with Ookla . Netflix says you need 25 Mbps for 4K streaming. I did see in post someone used a usb to ethernet adapter . I got one from Amazon and connected through it. Going through USB my speed increased to 15-25 Mbps with FAST and 50 Mbps with Ookla. When I check network settings it say both wired not connected , but it works with Netflix and other Apps . I could live with that , but I dont think I should have to use a $15 adapter to work around an ethernet connection on a brand new high end TV.  And I'm not sure if any other internet apps would be affected. Thanks for your reply , I appreciate any help.

How to take a screenshot on a 65UH7700 smart tv?

Hi, thanks for your reply. This happens using either live (digital) TV via the antenna or the satellite via the dish, no set top box in use, only the TV. Yes when I hit select there are toggle type choices for language choice and subtitles (i.e. closed captions I presume) etc.  I can toggle them between available langages or Off. This works fine. BUT I have to do this EVERY time I change channels.  Yikes!  And also when I turn on the TV - the captions appear to be always ON by default.  I think I have been over all the options since this TV arrived for Christmas, but I'm still hoping there may be a solution. I also did a reset/initialise to the whole setup and this led me to realise it was just changing the language (sound) that automtically turns on captions.  Which is crazy in my opinion 😉

@powder  Interesting comments here:| link hidden, please login to view NOTE: some users have founf KODI can work like that for some TV's, another user fiound SERVIIO worked well "There are two versions for this: The first one is that the TV supports the playing of the subtitles, in which case it will request the subtitles from the DLNA and display it (usually, there's a button on a tv remote to turn on the subtitles explicitly - on Sony there's a button with four dots inside the square (....) that turns on the subtitles). Usually, the subtitles have to be in the same folder where the video is, and with the exact same title. But, not all subtitle formats are usually supported (e.g. srt, etc), and this varies from vendor to vendor. The other option is for the DLNA to send the subtitles along inside the video image. For this, you need transcoding. Transcoding is usually used when the TV doesn't have support for the source video format and the DLNA transcodes it to a format TV can play, but in the case of subtitles, the DLNA has to transcode just so it can insert the subtitles into the movie image. Some DLNA servers usually have an option to 'always transcode when subtitles found'."  

@bluesbones I believe that CC or Subtitles is not available on all channels, and may vary within one channel depending on the program chosen, and adverts often do not have them.

@Murray Ronald Are you talking about "CC" (Close Caption) options here? If you press select while watching a Live TV program, you should see a CC option that you can toggle on or off. Have a look at the Accessibilty options, there may be an advanced setting for those if you need more control. If something else (i.e.  from a NetFlix or other premium APP program/video title), can you please explain or show a screen shot? Also from an LG site (may be your issue): "It’s a common complaint among LG TV owners. You’ve turned off the closed captions just as we’ve mentioned yet the subtitles remain. This happens most often when this happens the captions are turned on somewhere other than your TV. Closed captions are available on a variety of devices that you use with your LG TV. From your cable box to a Roku or Firestick device, the captions could be appearing because they’re set up on another device. After you’ve verified that the captions are off on the LG TV using the methods above, check your connected devices to ensure the captions are off there as well."

Hi, Since last update it is possible to choose subtitles (SRT) when tv is playing movies from NAS. However the subtitles are not displayed always when chosen, some times they are displayed, sometimes not. It seems the software is unstabile on this point or my  Oled65CX6LA has a defect. My other TV Oled55B6V shows subtitles always. Any one the same problem?  

@Hayley Jack Looking at the Firmware version, that appears to be an old TV, from about 2014. It has an "odd" looking model of WEBOS1. Can you look at the sticker on the back of the TV to tell us the actual full model number? What sort of remote do you have? If it has a HOME button (usually with a house symbol on it), what displays if you press that? Do you get a scrollable list of apps and functions along the bottom, with one of them being LG Store if you scroll right enough (selecting the white icon with the 3 lines on it)?