Kingfamily

My remote and tv were working perfectly fine until my power button wouldn’t turn my tv off. Every other button worked except the power button so I changed the batteries and nothing changed. So then I pressed the home and back button thing and it de-registered my remote. So when I press ok to re-register my remote nothing was working on the remote at all. The power light still turns on with every button I press but will not connect back to the tv. So I then download the thinkQ app and oroceed to reset my tv. Which was probably the worst mistake I could make because now my tv is stuck on “press the ok(wheel) button on your remote” and cannot detect the remote what so ever. I keep calling customer care but they keep telling me to buy a new remote which I don’t think is the problem since it works on my other lg tvs in the home. I’m stuck with a tv that won’t display anything but press ok(wheel) button on your remote.