I have the sort of same problem. I do have all the apps but no icons - all of the thumbnails and preview pictures are locked. It is just showing a generic 4 dots in the thumbnail. I tried many resets, dns solution, nothing worked. I will try to contact support directly. Any one has any clue on what could be the problem? Failed update? Failed region - I tried changing from Uk to Poland but didnt work either. Hope someone has some clue what to do with it.