PreCentral: Answer a phone call
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By Low Grade
i thought of using my handphone to act as a remote control for the TV.............but it will only work with WiFi ??!!
i had BlueTooth still turned on..............TV is using LAN connection only.........and the phone can no longer control the TV (the phone can control the TV with WiFi on)............is this normal ??
many thanks in advance............
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By Asrar ul haq
Hey,
I recently brought a LG C1 OLED tv along with a LG SP9YA soundbar. I have been having issues to screenscast from my Samsung s21 plus phone on the TV when connected to sounbar. There is a clear lag and eventually screencast gets disconnected saying signal for smart view screencast is bad (reconnecting could help, but it never does). Updated all the apps on TV and phone but it didn't resolve the issue.
I dont understand what to do
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By Youssef Abdallah
I’m trying to cast from an app on my phone to LG QLED but the app on my phone is telling me that (recording is prohibited,video stopped because TV output is ON or device is recording . Please disconnect TV Output or stop recording and try again) I really have no clue about this issue and what to do !
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By News Reporter
Delivering Efficient, Responsive Cloud-based Customer Service
Solution With the Help of Amazon Connect and Genesys Cloud
SEOUL, July 8, 2021 — LG Electronics (LG) announced the opening of its new Cloud Call Center in the United States, elevating the company’s rapid digital transformation while further improving the quality and efficiency of its customer service. Following North America, LG plans to open Cloud Call Centers in a dozen additional countries including Australia, Brazil, Canada, France, Italy and Vietnam this year and in its home market of South Korea in early 2022.
Implementation of the cloud-based system will create a better customer experience and more positive outcome. The system allows LG’s customer service representatives to work collaboratively and effectively from different locations, eliminating the need to be in the same physical space, reducing the likelihood of a quarantine situation. And with new speech to text (STT) capability that quickly and accurately converts voice calls into written text, customer service representatives can easily and quickly research and respond to reoccurring issues and repeat questions.
If there is a backlog due to a high call volume, the Cloud Call Center suggests an alternative faster option, such as “talking” to a chatbot on LG’s customer service site or another social media platform. An accurate estimate of the wait time will be available in the near future. The system is powered by either Amazon Connect or Genesys Cloud.
“LG’s new Cloud Call Center actively upgrades and refines our service delivery and helps us to ensure the best possible customer outcomes,” said Yoo Kyu-moon, executive director of the Customer Service Management Center at LG Electronics. “With more helpful options to choose from, LG customers can receive the support they need in the way they prefer to receive it.”
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By News Reporter
Stepping Away from Phone Manufacturing and Sales Enables Company
to Focus on Growth Sectors Including EVs, IoT and B2B Solutions
SEOUL, April 5, 2021 — LG Electronics Inc. (LG) announced that it is closing its mobile business unit. The decision was approved by its board of directors earlier today.
LG’s strategic decision to exit the incredibly competitive mobile phone sector will enable the company to focus resources in growth areas such as electric vehicle components, connected devices, smart homes, robotics, artificial intelligence and business-to-business solutions, as well as platforms and services.
LG will provide service support and software updates for customers of existing mobile products for a period of time which will vary by region. LG will work collaboratively with suppliers and business partners throughout the closure of the mobile phone business. Details related to employment will be determined at the local level.
Moving forward, LG will continue to leverage its mobile expertise and develop mobility-related technologies such as 6G to help further strengthen competitiveness in other business areas. Core technologies developed during the two decades of LG’s mobile business operations will also be retained and applied to existing and future products.
The wind down of the mobile phone business is expected to be completed by July 31 although inventory of some existing models may still be available after that.
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